If you marked the option to Keep Appointment History in the Service Options window in Signature, you can view all changes made to an appointment. The three appointment actions that are tracked in the window are: Insert, Update, and Delete. Information is recorded when an appointment is created, when changes are made to it, and when it is deleted. You can resize and rearrange the columns in the window. Rearrange the columns by dragging and dropping the column headings. Sort the information in ascending or descending order by clicking a column heading.
The following columns display:
- Action (Insert, Update, or Delete)
- Skill Level
- Technician
- Priority
- Task Date
- Estimated Hours
- Appointment Status
- Completion Date
- Actual Hours
- Modified Date
- Modified User
- Tool ID
- Service Call ID
- Appointment
- Cost Code
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