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You can use the Time Stamp for Service Call ## window to view the time stamping information. If you are using our optional Service Level Agreements module, the time stamp fields display with a red background for any missed guaranteed times.

  1. To access the Time Stamp for Service Call ## window, in the Service Appointment window, choose the View Service Call Time Stamps Image Added icon.
  2. The Time Stamp window displays the following information:
    • Date opened
    • Service call date
    • User ID
    • The actual Stamped Time/Date and the Guaranteed Time/Date for the following time stamp fields:
      • Open
      • Dispatched
      • Received
      • Arrived
      • Completed