When you create appointments that result in a conflict with existing appointments, the system provides the opportunity to resolve those conflicts immediately. You can view the proposed appointments side-by-side with existing appointments, and resolve those conflicts by changing times, dates, or even by changing appointments to unscheduled. 

You can resolve appointments that were created from any of the following areas:

• Appointments window, accessed from the Service Call window, Job Maintenance window, Dispatch Board, or Technician Board - Appointments windows
• Appointments Wizard, accessed from the Technician Activity Entry Wizard menu option
• Visit Wizard on the Maintenance Contract window
• Create MCC Calls routine