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The Reconcile process procedure is run when an annual contract's costs, billing, and/or revenue amounts are off. The procedure runs through the appropriate table(s) to accumulate the totals for the option selected (costs, billing, or revenue)  and then updates the amounts displayed on the Revenue/Cost window. This process is run from the Maintenance Contract window for an open annual contract. These reconcile procedures may be password protected, see Reconcile Maintenance Contract Password Setup.

To run the Reconcile procedure:

1. Go to Cards > Service Management > Service Manager.
2. Select a customer, select Additional, and then select Contract.
3. Select the contract.
4. Click Select the Revenue/Cost button.

5. In the Revenue/Costs window, select Reconcile. 

6. From the drop-down, select:

   • Reconcile Cost
     Runs through the Open Maintenance Contract table (SV_Maint_MSTR) and Periods Cost Buckets for Contracts table (SV_Contract_Detail_Summary) and updates labor Hours and Cost amounts. The Costs to Life window is also updated.

     Note
     This option is not available if you are using SOP Invoicing.

   • Reconcile Billing
     Runs through the Billing Schedule table (SV_Contract_Billing_Schedule) to accumulate the totals and updates the Billed amount.

   • Reconcile Revenue
     Runs through the Revenue Schedule table (SV_Contract_Revenue_Schedule) to accumulate the totals and updates the Revenue Recognized amount. 

     Note
     This procedure only supports the Revenue Schedule method. This does not support POC or Manual Revenue Recognition.

7. Enter the password to run the procedure, if prompted. See Reconcile Maintenance Contract Password Setup. 
8. The Reconcile process runs and the window is refreshed automatically.