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Release Version: 8-5-74
Release Date: September 2021

CONTENTS
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1

Installing MobileTech

Upgrading to 8.5 from a previous version

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Excerpt

To find a complete list of system requirements across all the Signature modules, refer to the Signature System Requirements document found on the Product Download page on Signature Resources. https://portal.key2act.com/customer-portal/downloads.

This table lists the tested and supported compatible versions for MobileTech 

Insert excerpt
MT 8.5 Version
MT 8.5 Version
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Software or deviceCompatible versions
Operating systems 
  • Android 9.0 (Pie), 10.0, 11.0
  • iOS 13, 14, 15
  • Windows 10
Signature version number
  • Signature 18.03b05
  • Signature 2018 R3 (18.00b03g310)

Obtain a Google Maps API Key

If you will be using the Mapping feature on a Windows computer, you will need to obtain a Google Maps API key at https://cloud.google.com/maps-platform/pricing/. You will need the Maps JavaScript API (Maps > Dynamic Maps) and Geocoding (Places tab). Geocoding is required for setting coordinates.


Installation Notes

  • You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.
  • The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 

    Note

    Enabling the automatic timesheet generation after completing a job appointment:

    1. In Woodford, select the MobileTech project and then select Edit from the menu bar.

    2. From the left navigation, select Offline HTML.
    3. Double-click Entity to open.
      Double-click Appointment to open.
    4. Select appointment-form_complete-job.html and then select Edit from the menu bar.
    5. Scroll down to FORM EXECUTIONS.
    6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.
    7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
      generateTimesheetReport(appointment)
    8. Select Save.
    9. Select Save from the menu bar.
    10. Publish the project.


...

The legacy UseXOi feature has been deprecated and is no longer available as a setup option in MobileTech Administration.

New Features

Case #New Feature
MTW-1711

Currently, when using TimeLogRoundingInterval, on the initial form load the actual time is displayed on the form when the user times in and/or out but the rounded values are used for labor time.

If you would prefer to display the rounded time, you can update the Offline HTML form in the Woodford project to change the value of the roundInitialTimeInOut setting. The default value is false, which displays the actual time value. By setting the value to true, the rounded time will display (but labor hours will still be rounded). For example, with the value set to true, and you are rounding by 5, and the user is timing in at 4:07, the time displayed is 4:05. If timing out at 4:32, the time displayed is 4:30. Previously, the actual time displayed on the form but the rounded values were used for labor time.

To display the rounded time value:

  1. In MobileTech Admin, go to Tools > Launch Woodford.
  2. Double-click the Woodford project.
  3. In the left navigation, under Components, select Offline HTML.
  4. Double-click the entity folder.
  5. Double-click the timelog folder.
  6. Select timelog-form.html and then select Edit.
  7. Update the var roundInitialTimeInOut line to true.
  8. Select SAVE.
  9. Select Save.
  10. Publish the project.
  11. Sync the devices.
MTW-1717

When viewing historical calls on the device, we've added the appointment ID to the accordion title for a call that has an appointment resolution note. Each appointment is listed separately. For a service call with or without a call resolution note, only the service call ID is displayed.

In the example below, service call 110922-0001 only has a call resolution note and service call 210816-0002 has two appointments, each having an appointment resolution note.

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Issues Fixed

Case #Fixed Issue
MTW-1563When switching to SERVER MODE on a new service call, users with more than 500 pieces of equipment will now see the Search box as expected and will no longer be limited to the first 501 items.
MTW-1579We've added the WSMobileLoadLocation stored procedure to only populate valid customer IDs.
MTW-1583When creating more than one note for an entity, each Subject must be unique. Users will now see “Cannot Save Duplicate Note: Another note with the same subject already exists."
MTW-1633The Summary tab now displays the tasks as expected in the Task Summary section.
MTW-1650We've fixed an issue for iOS users where the Search section was not displaying in SERVER MODE for Locations.
MTW-1653We've changed the Conflict Resolution to "Device Wins" for service calls and tasks (subtasks and task response) so that if there are conflicts, the information from the device will not be lost.
MTW-1683After deleting a time entry, the related time log is now also deleted.
MTW-1688Users can now create back-to-back time-out and time-in entries. For example, log out at 4:00 PM and then log in at 4:00 PM.
MTW-1708The Task Responses string field has been updated to allow for up to 100 characters.
MTW-1712

Seconds are no longer used when calculating/rounding time in and time out values. Only the hour/minutes displayed on the form are used when calculating/rounding the labor hours.

MTW-1720We've fixed an issue where a time entry was being created with a null transaction date.