You can track the general resolution for each service call using the Resolution field in the Signature Service Call window and/or the during service appointment completion in MobileTech. An example of a resolution code ID is RCB with the description Replaced Circuit Board. You can define an unlimited number of resolution codescall resolutions. Only one call resolution code can be added to a service call.
...
To create a call resolution code:
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Call Resolutions.
- In the Call Resolutions window, enter a Resolution CodeID up to 3 characters.
- Enter a Description up to 255 characters.
- Choose Select Save.