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Use the Location tab in the Building Optimization Broker Mapping Map2BOB window to link/unlink Signature ERP Locations with BOB Sites as well as you can create a new BOB Site from this window.When  When you open the Building Optimization Broker Mapping window, your Signature Map2BOB from the Service Manager window's Additional menu, your ERP Customers and Locations display, with each Customer Location on a separate linerow. This provides you with the ability to select which locations to link and track within BOB. (Cards > Service Management > Service Manager > Additional > Map2BOB Sites) 

  • If the BOB Client field is empty, you have the option from the ellipsis icon to Manage Client, which provides the ability to create the Client for BOB. See Creating a BOB Client.
  • If the BOB Client is mapped and the BOB Site field is empty, you have the option from the ellipsis icon to

Accessing the Location Mapping tab

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The Building Optimization Broker Mapping window displays with the Location tab open. 

Note

You can select the Home tab to display the location and technician options. From the Home menu bar, select either option from here to open that respective tab. See Mapping Technicians for steps to map technicians.

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Additional Information

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Map2BOB Overview
Map2BOB Overview
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Columns in this Window

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  • Tracked: Indicates if the Site data is tracking in BOB.

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  • Note
    Only the Sites that have tracking turned on will be used with Service Requests in Building Optimization Broker.


  • Linked: Indicates if the Customer's Location and Site are linked

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  • ERP Customer

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  • : Displays the

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  • ERP Customer name.
  • BOB Client

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  • : Displays the synced BOB Client name. The field is
  • ERP Location

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  • : Displays the

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  • ERP Location name.
  • BOB Site

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  • : Displays the synced BOB Site name.

Linking to an Existing BOB Site

If a Location is not linked, the visual indicators that the Location is not linked would be that the Linked column does not display the link Image Removed icon and the BOB Site field is empty.

  1. On the Technician Mapping tab, select the ellipsis Image Removed to the right of the BOB Site field.
  2. Select Manage Site.
  3. In the New Technician window, select the Technician Name drop-down to display a list of BOB Technicians that have not been linked to Signature Technicians. Once the BOB Technician has been linked, that name no longer displays in this list. If the Technician has not been created in BOB yet, select Create Technician. See Creating and Linking and Creating a New BOB Site below.
  4. The BOB Technician's information displays in the appropriate fields. (Note that these fields are not editable.)
  5. Select Create.
  6. On the Technician Mapping tab, the Technician row is updated to now display the link icon and the BOB Technician name.

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  • Ellipsis: The availability of the following options depends on the BOB Client and/or Site availability and/or linked status.
    • Manage Client
    • Manage Contacts
    • Manage Site
    • Manage Equipment


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See also: