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Each row (in a text file) or each column (in an Excel file) corresponds to a field within Service Management. You need to know the individual field definitions and storage type definitions for each field in Service Management files related to service calls. See Service call master file for Call Master File for information on these fields.
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- The name of the import file must correspond to the type of data being imported. See File maintenance utilitiesMaintenance Utilities for a list of names.
- The file must be placed in the location that was set up in the Import Setup Options window. See Setting up the import utility for more information.