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Automatic charges, an extended pricing matrix feature, will be added when a completed service call is selected in the Service Batch Invoicing list.   However, automatic charges will not be added by the selection process if no other cost transactions are present for the service call.   If automatic charges are the only charges to be invoiced, please open the service call from the Service Invoice window to apply those charges.   The service call can then be invoiced using the Service Batch Invoicing process.

Note
  • If certain errors occur while creating batch invoices that are not currently logged on the Exception Report, we recommend going to the Receivables Batch Entry to print a Microsoft Dynamics GP Receivables Management Batch Edit list. (Transactions > Sales > Receivables Batches.)
  • Quoted service calls are not supported with Service Batch Invoicing.


Info

Service Batch Invoicing is replacing Service Invoice Processing, which is being deprecated across two releases, Signature 2018 R3 and Signature 2018 R4. In the interim, both windows cannot be used at the same time. Users will receive a message indicating the other window is in use.

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