Using Resco's Admin Console, you can set up a password for your technician(s) and, if you choose select to, require the technician to change the password in MobileTech. For steps on how to set the password in Admin Console, see Resco's Wiki Documentation at https://docs.resco.net/wiki/Admin_Console#Set_password. . If you would rather set up technician passwords in MobileTech Admin, see Add a MobileTech User.
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With a default installation, we do not set any password policy requirements. If you want to enforce such requirements see Set up a Setup Password Complexity and Lockout Policy. |
To set technician password(s):
- In MobileTech Administration, go to Tools > Launch Resco Cloud Dashboard.
- From the left navigation, select Admin Console.
- Under Resources, select Users.
- Select one or more users, then select Set Password from the menu bar.
- Select what password-related management tasks do you want to perform:
Random: Check to generate a new random password for the selected users.
Note If you marked Random, you will not know what the random password is so you won't be able to tell users what their temporary password is.will only display in the confirmation message. You will need to copy this to include with the communication to your technicians.
Expand title View example... 
- New password and Confirm password: Enter a new password for the users.
- Must change password: Mark to require users to change their password the next time they connect to the backend server.
Send to users by email: Mark to send an automated email with the new password.
Note This option is not currently working as expected. Additionally, if you mark this option, the password is not displayed in the confirmation window.
- Select Confirm.
Select OK in the confirmation window.
Warning title IMPORTANT After you confirm the password, a message displays in the Admin Console window that includes the password that you've just entered. You will need to make a note of this password to email the affected technicians.
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