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You must import and activate Woodford, regardless of whether you will customize MobileTech. |
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Important information for upgrade customers who already use Woodford
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To import the MobileTech Woodford project:
We recommend that when you launch Woodford, you log on by using the system administrator credentials you used when you installed MobileTech Administration.
- In MobileTech Administration, choose Tools > Launch Woodford.
- Enter the URL, user name, and password to log on to Woodford.
The URL must include the server name and port where MobileTech is installed, and the name of the company database (in lowercase letters). Example: http://servername:8888/companydatabase - Choose OK.
- The Registered User window may display. If it does, enter your contact information in the window and choose Register.
If the "New update is available" message is displayed, choose Later.
If you have an existing MobileTech project, you must deactivate the project before importing the new/updated project. Select the project and then select Deactivate from the top navigation.
Do not install a new version of Woodford until you are instructed to do so by KEY2ACT. Woodford is a third-party product and you must use a version of Woodford that is compatible with MobileTech R7.5Warning Note - If you have already made customizations to MobileTech by using Woodford, you must reapply those customizations each time you upgrade MobileTech and the corresponding Woodford project.
- Re-enable any options that were enabled in Woodford. For example, if you are using Mobile Auditing (UseMobileAuditBackgroundSync=True), please be sure to re-enable the Woodford Auditing settings after importing a new Woodford projects.
- Choose Import and browse to the location where the MobileTech.woodford file was saved when you installed MobileTech Administration. For most users, the location of the Woodford file is C:\Program Files (x86)\Signature\MobileTech\Admin\Woodford. The
In the Add Mobile Project window
is displayed.- Select MobileTech.woodford and then choose Open.
- The Type and Name default
, select MobileTech x-xx-xxx.woodford and then choose Open.
Note If you are re-importing the same project version and are prompted to overwrite the existing deactivated project, choose Cancel and then rename the existing deactivated project using Properties in the top navigation. Then import the project and choose Create New in the window that displays and continue with the instructions below.
- The Type and Name default in.
- Mark the MobileTech check box checkbox for the role.
- Choose Save. The exclamation point An exclamation point icon displays next to the mobile project indicates that to indicate the project has not been published.
- Double-click the MobileTech mobile project.A window displays that the project has been updated, choose OK.
- In the Navigation bar at the top, verify that the Publish Version displays 12.0 (default value). To avoid sync issues, do not change this field.
- Choose Publish All.
- In the Select Projects window, verify that MobileTech is marked and then select select OK.
- Unmark the option to be notified when Woodford updates are available. In Woodford, choose Settings and unmark the Check for updates on startup check box checkbox.,
- Click Click Save.
See Use Set up Woodford to modifying entities for information on customizing and configuring entities. For information about how to use Woodford to further customize your application, see the Resco Mobile CRM Woodford User Guide.
Sync
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the technician devices
Sync your device the technician devices using MobileTech Client. The "Application was updated" message is displayed on the device to indicate that a Woodford project is active.
Importing a new or updated MobileTech Woodford project
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Important information for upgrade customers who already use WoodfordDo not install a version of Resco Cloud is newer than vXX.X.X.XXXXX. Documentation Reviewer If you are using a previous version of MobileTech and you already have Woodford installed, review this information carefully before you install the latest compatible version of Woodford. Do not install a newer version of Woodford until you are instructed to do so by Key2Act. Woodford is a third-party product and you must use a version of Woodford that is compatible with the version of MobileTech you are using. When you launch Woodford, if the "New update is available" message is displayed, choose Later. After you install and activate Woodford, we recommend that you set up Woodford so you are not prompted to install a newer version when it is released by Resco. In Woodford, choose Settings and unmark the Check for updates on startup check box. |
Follow these steps to import the new/updated Woodford project file:
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