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MobileTech 2023 (9.5) Readme.pdf

Release Version:  2023 (9.5.57)
Release Date: September 2023

Installing MobileTech

Upgrading to MobileTech 2023 from a previous version

You can upgrade to MobileTech 2023 from version 9.0 (2022) or higher.

  • Before you upgrade from a previous version of MobileTech:
    • Make sure that all mobile devices have been synchronized to the host system. If you've made changes to views or stored procedures in previous versions of MobileTech, those changes will be overwritten during the upgrade.
    • IMPORTANT: Inactivate any active Woodford projects prior to running the upgrade.
  • You'll be prompted to install database objects the first time you log into MobileTech Administration after upgrading. You must do this for each company. If you're not prompted to install database objects, go to Tools > Create MobileTech Objects and select Process. For more information, see Log into MobileTech Administration in the Installation & Administration Guide. For additional upgrade notes, see Upgrade MobileTech Server in the Installation & Administrative Guide. Installing database objects during an upgrade does not remove any data from the middle tier.

Installing MobileTech for the first time

You can install and set up MobileTech as described in the Signature MobileTech Installation & Administration Guide.

Installation Components and Compatibility

MobileTech Components to Install

To set up and implement MobileTech, you must install these components:

  • MobileTech Server 2023 (9.5.57) includes Resco Woodford v16.0.0.1130, Publish Version

    16.0

  • MobileTech 9.5.57.Woodford (included in installation) or MobileTech with Inspections 9.5.57.Woodford

  • Resco Mobile CRM 16.0.9 or higher (from device App Store)  

Important Notes

  • As App Stores are increasing their security requirements, HTTPS (with Trusted SSL Certificates) will soon become a requirement across all device types.  Therefore, it is our recommendation that you transition your MobileTech environment to use SSL with a trusted certificate.
  • Do not install MobileTech server components on your SQL Server machine. 
  • Install MobileTech Administration on the MobileTech web server.
  • Verify the eTimeTrack Web Service current release version matches the installed version of Signature. For installation instructions for each component, see the Installation & Administration Guide.

Compatibility

To find a complete list of system requirements across all the Signature modules, refer to the System Requirements documentation.

This table lists the tested and supported compatible versions for MobileTech 2023.

Software or deviceCompatible versions
Operating Systems 
  • Android 12, 13
  • iOS 16, 17
  • Windows 10, 11

Signature Version

IMPORTANT

If you are upgrading to Signature 2023 (18.6.8), you must upgrade to MobileTech 9.5. However, if you are only upgrading MobileTech to version 9.5, you can be on any of these compatible Signature versions.

  • Signature 2023 (18.06b08)
  • Signature 2022 (18.05b07)

Incompatibility

  • Flexible Forms are not compatible with Microsoft Windows 11.
  • Servers running Cylance script control. 
  • MobileTech inventory transactions do not support Microsoft Dynamics GP Inventory Lots.

Obtain a Google Maps API Key

If you will be using the Mapping feature on a Windows computer, you will need to obtain a Google Maps API key at https://cloud.google.com/maps-platform/pricing/. You will need the Maps JavaScript API (Maps > Dynamic Maps) and Geocoding (Places tab). Geocoding is required for setting coordinates.

Installation Notes

  • After installing MobileTech 2023, if you have set up password complexity, you will need to set this up again as the MobileTechAdmin.exe.Config file is overwritten.

  • You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.

  • The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 

    Enabling the automatic timesheet generation after completing a job appointment:

    1. In Woodford, select the MobileTech Woodford project and then select Edit from the menu bar.

    2. From the left navigation, select Offline HTML.
    3. Double-click Entity to open.
      Double-click Appointment to open.
    4. Select appointment-form_complete-job.html and then select Edit from the menu bar.
    5. Scroll down to FORM EXECUTIONS.
    6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.
    7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
      generateTimesheetReport(appointment)
    8. Select Save.
    9. Select Save from the menu bar.
    10. Publish the project.

IMPORTANT

Deprecation Note:

The legacy UseXOi feature has been deprecated and is no longer available as a setup option in MobileTech Administration. 

New Features

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Bug Fixes

Case #Fixed Issue
MT-695Technicians can now see all of the service calls when there are more than 500 records. We've updated the service call list fetch to use the fetchAllPages function. 
MT-720We've updated the WSMobileTechSyncTrigger so that it no longer allows duplicate integration records if triggered from an alternate source.
MT-727We've fixed an issue where the annotation sync filter was allowing a summary report for a completed appointment when there were multiple appointments on the service call.
MT-733When inventory is marked as inactive in Signature, the inventory is now removed as expected from MobileTech.
MT-742We've updated the Inspections Lookup View in the Woodford project so that the Questionnaire Templates Lookup is the initial view. This will prevent multiple template versions from displaying templates on devices.
MT-935When updating the Time Out value in Signature, the related Time Log in MobileTech is now updated as expected.

MT-1105,
MT-1116,
MT-1118

We've fixed a few Task Response History issues.

  • Users will no longer receive a Call Back error when exiting a task for an MCC service call and selecting a different task when accessed from the Service Call form or from the Appointment Completion form.
  • Duplicate task history responses no longer display on an MCC service call. This occurred when there was an open MCC call with a task and equipment without a sublocation and at least one closed MCC call with the same task/equipment and no sublocation.
MT-1110Duplicate service calls are no longer created in the middle tier when the service calls originate from the back office and are added from the integration sync. 
MT-1186Users will no longer receive the "No data found to generate report" error when generating the Time Sheet Report. This issue was introduced by another bug fix for the initial MobileTech 2023 (9.5) release.
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