Setting the Fetch Limit

The Fetch Limit is the number of Customer Location (customers and locations) and Equipment records that the SERVER MODE fetches at a time in the New Service Call window in the MobileTech Client. The Fetch Limit defaults to 100. A Customer Location/Equipment search field displays at the top of the New Service Call window if the number of customers, locations, and equipment records are equal to or greater than the fetchLimit value.

1. In MobileTech Administration, go to Tools > Launch Woodford.
2. Open the active Mobile Project.
3. Navigate to the Offline HTML tab on the left panel.
4. Double-click forms to open. 
5. Select form_servicecall.js and then choose Edit.
6. Under FETCH LIMIT, edit the var fetchLimit value. The default is 100.
7. Choose OK.
8. Choose Save.
9. Publish the project.
10. Technicians will need to synchronize to update the MobileTech Client.