Assigning Equipment to a Service Call
Your company settings may require you to assign a piece of equipment during appointment completion manually.
Depending on your company’s settings, if the call type is MCC and the equipment assigned has a task list assigned to the equipment type, that task list will default to the service call instead of the DEFAULT task. See Task Settings.
To assign equipment to a service call:
Select Service Calls.
Select the service call, and select More.
Select the Equipment tab. Equipment that is already assigned to the selected service call is displayed.
At the top of the pane, select the View Unassigned filter to view equipment that is at the customer location, but isn't assigned to the service call. This filter lets you switch between assigned and unassigned equipment.
Select an equipment record and select Assign to Service Call.
Unassigning Equipment from a Service Call
For equipment you have manually assigned to a service call, you can unassign the equipment provided you have not synchronized your device.
To unassign equipment from a service call:
Select Service Calls.
Select the service call, and select More.
Select the Equipment tab. Equipment that is already assigned to the selected service call is displayed.
Select the equipment and then select Unassign. If the Unassign option is not available for selection, your equipment has already been synchronized to the back office thus it will have to be removed from the service call in Service Management.