Release Version: 2024 (10.0.63)
Release Date: November 2024

Installing MobileTech

Upgrading to MobileTech 2024 from a previous version

You can upgrade to MobileTech 2024 from version 9.0 (2022) or higher.

• Before you upgrade from a previous version of MobileTech:
  • Make sure that all mobile devices have been synchronized to the host system. If you've made changes to views or stored procedures in previous versions of MobileTech, those changes will be overwritten during the upgrade.
  • IMPORTANT: Inactivate any active Woodford projects before running the upgrade.
• You'll be prompted to install database objects the first time you log into MobileTech Administration after upgrading. You must do this for each company. If you're not prompted to install database objects, go to Tools > Create MobileTech Objects and select Process. For more information, see Log into MobileTech Administration in the Installation & Administration Guide. For additional upgrade notes, see Upgrade MobileTech Server in the Installation & Administrative Guide. Installing database objects during an upgrade does not remove any data from the middle tier.
  

Installing MobileTech for the first time

You can install and set up MobileTech as described in the Signature MobileTech Installation & Administration Guide.

Installation Components and Compatibility

MobileTech Components to Install

To set up and implement MobileTech, you must install these components:

• MobileTech Server 2024 (10.0.63) includes Resco Woodford v17.0.1, Publish Version 16.0

• MobileTech 10.0.63.Woodford (included in installation)
• MobileTech with Inspections 10.0.63.Woodford 
  IMPORTANT: If you are using Resco Inspections, please review the updated Import the MobileTech Woodford Project because the steps have changed. 

• Resco Mobile CRM 16.0.9 or higher (from device App Store)  

Important Notes

• As App Stores increase their security requirements, HTTPS (with Trusted SSL Certificates) will soon become required across all device types.  Therefore, we recommend you transition your MobileTech environment to use SSL with a trusted certificate.
• Do not install MobileTech server components on your SQL Server machine. 
• Install MobileTech Administration on the MobileTech web server.
• Verify the eTimeTrack Web Service current release version matches the installed version of Signature. For installation instructions for each component, see the Installation & Administration Guide.

Compatibility

To find a complete list of system requirements across all the Signature modules, refer to the System Requirements documentation.

This table lists the tested and supported compatible versions for MobileTech 2024.

Incompatibility

• Flexible Forms are not compatible with Microsoft Windows 11.
• Servers running Cylance script control. 
• MobileTech inventory transactions do not support Microsoft Dynamics GP Inventory Lots.

Obtain a Google Maps API Key

If you will be using the Mapping feature on a Windows computer, you will need to obtain a Google Maps API key at https://cloud.google.com/maps-platform/pricing/. You will need the Maps JavaScript API (Maps > Dynamic Maps) and Geocoding (Places tab). Geocoding is required for setting coordinates.

Installation Notes

• After installing MobileTech 2024, if you have set up password complexity, you will need to set this up again as the MobileTechAdmin.exe.Config file is overwritten.

• You will need to add the IIS APPPOOL\RescoCloud user to the SQL Server Reporting Services Home Folder permissions page. For instructions on adding the user, see https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/reporting-services-configuration-manager-native-mode?view=sqlallproducts-allversions. You can filter the instructions to your SQL Server version.

• The Job Summary Timesheet report no longer prints automatically when a technician completes a job appointment with billable transactions on the appointment. If your company would like to continue to have this report automatically generated, you can remove the comment lines from Offline HTML: 
  
  Enabling the automatic timesheet generation after completing a job appointment:

  1. In Woodford, select the MobileTech Woodford project and then select Edit from the menu bar.

  2. From the left navigation, select Offline HTML.
  3. Double-click Entity to open.
     Double-click Appointment to open.
  4. Select appointment-form_complete-job.html and then select Edit from the menu bar.
  5. Scroll down to FORM EXECUTIONS.
  6. Locate //,generateTimesheetReport(appointment) //Uncomment line to turn on automatic generation of timesheets.
  7. Remove the preceding //, and succeeding //Uncomment line to turn on automatic generation of timesheets so that the line only displays the following.
     generateTimesheetReport(appointment)
  8. Select Save.
  9. Select Save from the menu bar.
  10. Publish the project.

IMPORTANT

Deprecation Note:

The legacy UseXOi feature has been deprecated and is no longer available as a setup option in MobileTech Administration. 

New Features

Bug Fixes