You can request service history to view the most recent service calls for the equipment that you're working with.
- Select Service Calls.
- Select a service call, select More.
- Select the Equipment tab.
- Select an equipment record.
- Select the History tab.
- Select the Redisplay icon to display a list of completed or closed service calls for the current equipment record. To include open service calls, mark the Include Open Calls checkbox and then select the Redisplay icon. The number of records that are displayed is determined by an administrator during setup.
- Select a service call to view the completion date, call type, problem type, employee, resolution, and any notes that are associated with the service call.