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Behind the scenes, the manager's experience is actually a Woodford project with the name "Manager". The Manager project has been designed to run in the web app, in your browser on a computer. However, you can also sync your other devices with this project. It runs best on larger devices. For more information, see Resco's Wiki: https://docs.resco.net/wiki/Manager%27s_experience.


Overview

The Manager dashboard includes:

  • Calendar: View all technicians (with the Inspector role) appointments. You can choose to view all appointments, job appointments, my appointments, my completed appointments, and service appointments. The view display options include Agenda, Day, Week, or Month. Appointments are color-coded based on the appointment type (job, service, or technician activity). The filter for the calendar view is the Previous, Current, and Next month.

    Appointments cannot be created for technicians in the Inspection Manager.

  • Dashboard: View the inspection information in chart views that includes the duration per template, duration per user, passed and failed templates. You can select the chart icon in each card that allows you to change the chart type that is displayed. The Dashboard is configurable in Woodford (Dashboard > My Dashboard)
  • Technicians: View a list of technicians (with the Inspector role). Select the technician's name to view:
    • Contact information
    • Appointments: Select an appointment to view additional information.
    • Inspections:
      • You view a list of inspections or change to a chart view. In the list view, select an inspection to view the report.
      • If the inspection hasn't been completed, you can edit the inspection and save the changes, complete the inspection, and create the mobile report. However be aware that if the technician makes changes to the inspection, changes made in the Inspection Manager will overwrite the technician's changes.
  • Editors: Provides access to the Inspection Designer and the Mobile Report Editor.
  • Auto Dashboard: Quickly visualize and evaluate questionnaire results on graphs and charts.
  • Result Viewer:  View completed questionnaires or export them for further analysis
  • Submitted Reports: View the generated inspection reports. The filter displays reports submitted in the previous and current weeks. You can select other filters by selecting the Filter button.

Importing the Manager Project in Woodford

  1. In MobileTech Administration, choose Tools > Launch Woodford. 
  2. Log into Resco Cloud.
  3. Select Import and navigate to C:\Program Files (x86)\Signature\MobileTech\Admin\Manager. (Or to the location MobileTech has been installed to.) 

  4. In the Add Mobile Project window, select MobileTech Inspection Manager 8-6-xx.woodford and then choose Open. 

  5. In the Import Project window, for Type, select Standard, and then select Next
  6. From the App drop-down, select Create a new app...
  7. In the New App Name field, enter Manager, and then select Next.
  8. In the Roles section, select Add to create the Manager role.
  9. Select Create.
  10. Publish the project.

Update the URLs for the Inspection Manager Home Screen

While in the MobileTech Inspection Manager Woodford project, you will need to update the URL for the Inspection Designer, Mobile Report Editor, and Result View.

This URL must be fully qualified like example.com or another.example.com and not contain a port, such as example.com:8888.

  1. In MobileTech Administration, choose Tools > Launch Woodford. 
  2. Log into Resco Cloud.
  3. Double-click the Inspection Manager Project.
  4. Select Home screen in the left navigation.
  5. Select Inspection Designer, select Properties, and replace the "localhost.local" with your fully qualified URL and click OK.
  6. Select Mobile Report Editor, select Properties, and replace the "localhost.local" with your fully qualified URL and click OK.
  7. Select Result Viewer, select Properties, and replace the "localhost.local" with your fully qualified URL and click OK.
  8. Select Save.
  9. Publish the project.

Creating the Manager User

The Manager user is created in Resco Cloud and does not use a MobileTech user license.

To create the Manager user:

  1. In MobileTech Administration, choose Tools > Launch Resco Cloud Dashboard.
  2. From the Admin Console tile, select Open Admin Console.
  3. Under Settings in the left navigation, select Organization.

  4. Select the users hyperlink in the right pane. 

     View screenshot

  5. Select New from the menu bar.
  6. Complete the following fields:
    • First Name
    • Last Name
    • Email
    • Password
    • Confirm Password
  7. From the Roles drop-down, select Manager. 
  8. Select Add to add the Manager role to the new user.
  9. Select Save & Close.

The user with the Manager role should not be assigned to any other role within MobileTech as this affects what the user will see in the Resco Cloud dashboard. For information on the roles, see Woodford Roles Overview.

Accessing Resco's Inspection Manager

To get started with Resco Inspections as a manager, check out Resco's Managers Guide (PDF).

  1. Go to https://inspections.resco.net/<your organization>.
  2. Log in to your organization using the email and password you used for registering the organization.
  3. Click Log in.
  4. Select the Resco App card.
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