You can add or update location coordinates using your device's global positioning system. GPS coordinates can be updated for appointments, equipment, and locations. We recommend using cell service when updating GPS locations.
- In the Appointment, Equipment, or Location pane, choose the More icon.
- Choose Update GPS.
- When you sync your device, the coordinates will update the record in Service Management.
Additional information
The Mapping feature in MobileTech looks for the customer's location coordinates in the following order:
- Location Maintenance in Service Management using Latitude and Longitude coordinates.
- OpenStreetMap.org using the location's address fields.
Device's GPS – This is a manual method using the Update GPS feature.
The technician needs to be physically standing at the location and then choose to Update GPS as that is specific location to be saved.