After installing and setting up MobileTech Admin, you will want to test your settings in the MobileCRM app (MobileTech Client). If you are on a Virtual Machine (VM), you will need to download and install the Resco MobileCRM Windows (desktop) Client from the Resco Downloads web page. Resco Mobile CRM can be also be downloaded from the following app stores: Apple App Store, Google Play, and Windows Store.
- Go to https://www.resco.net/support/downloads/.
- Download the Windows (desktop) mobile CRM app.
- Double-click the MobileCRM-Tablet.msi file.
- Complete the setup wizard.
UPDATING ON iOS DEVICES
If your technicians use iOS devices, the technicians will sometimes be notified about MobileTech app updates for their devices. Do not install the client updates on those devices unless you will also be updating the MobileTech Server to the compatible versions that are listed in the Readme. We recommend that you clearly communicate this information to your technicians.
We also recommend that you turn off automatic downloads of updates on iOS devices. To do this, go to Settings > iTunes & App Store. In the Automatic Downloads section, make sure the Updates option is turned off (the toggle switch should appear gray, not green). Repeat this task on each iOS device.
You can view which version of MobileTech is installed on each device. For more information, see View User Device Information and Sync Activity.