XOi (formerly XOEye) equips field technicians with wearable technology systems, or the free Vision Telepresence Client app for Android and iOS devices, that capture and share information. The technician can capture an image and/or video that is uploaded to the XOi server. After uploading in the client, the unique hyperlink is copied to the Resolution Note. After synchronizing, back office users can view the attachment to the service call. Anyone with the unique hyperlink can view and/or download the images or video. The activities on the XOi server are tagged with the call ID, appointment number, location name, and XOi user ID. The hyperlink is available for 30 days.
To enable the legacy SEE tab on the Appointment Completion window in the MobileTech Client, see Enable the legacy SEE integration with MobileTech 7.5 (optional).
| Setting | Description |
|---|---|
| UseXOEye | Determines if the XOi API is enabled. The default value is False. |
| UseXOEyeWorkflow | Determines if XOi Workflow is enabled. The default value is False. |
| XOEyeClient ID | Defaults to MobileTech. Display only. |
| XOEyeLoginURL | Defaults to the XOi login URL. Display only. |
| XOEyeVisionURL | Defaults to the XOi Vision endpoint. Display only. |
| XOEyePartnerID | Enter your XOi Partner ID that has been provided to you from XOi. |