Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Version History

« Previous Version 2 Next »

You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer  icon or by right-clicking the appointment or service call and then choosing Notify Customer.

For more information about Standard and Advanced Communications, see /wiki/spaces/SIGAGENT/pages/8159362 in the Signature Agent for BOB documentation.

Standard notifications

  • Appointment cancelled
  • Appointment created and scheduled
  • Appointment reassigned
  • Appointment rescheduled
  • Technician arrived
  • Technician checked out
  • Service call created
  • Service call created by ESMS email

Advanced communication HTML notifications

  • Technician arrived
  • Technician in Route (Dispatched)
  • Appointment Completed
  • No labels