Most major windows in Service Management have the notepad feature enabling you to attach free-form notes to a record. These notes can be marked to remind you to do something in the future. Each window in Service Management has a notepad button in the button bar to attach window-level notes. These notes can be used to attach instructions for completing the window and are separate from the reminder service notes.

Creating reminder notes

1. Choose the notepad button in any field with an attached notepad button.
2. In the Service Management Notes window, complete the following fields:
   • Subject
     Enter the subject of the note. The information entered is displayed in the list of notes for the entity. After you tab off this field, a confirmation message displays. Select Yes to add a new note or No to clear the Subject field.
   • Current Owner
     This field defaults with the current user. User the lookup to change the current owner, if needed.
   • Reminder
     Mark the check box if you would like to receive a message, upon opening Service Management, that a note exists marked for the current system date. You must mark this check box if you want to be able to view the note in the Reminder Service Notes window.
   • Reminder Date
     The current date defaults in the Reminder Date field and can be edited. 
   • Printable
     Mark the Yes radio button to be able to print the note in the Printable Notes report. Notes marked printable appear on workorder 1 and T-card formats by default.
3. Enter the note in the scrolling window.
4. At the bottom of the window, the following information displays:
   • Created User
     The user who created the note.
   • Modified User
     The user who last modified the note. This is blank when creating the note.
   • Last Changed
     The date and time the note was last updated.
5. Choose Save.

Reading reminder notes

1. Choose Inquiry > Service Management > Reminder Notes Inquiry.
2. Choose a sorting option from the drop-down list and select a range if you would like to view a range of notes, and then choose Redisplay. A list of notes that had the Reminder check box marked displays in the scrolling window.
3. Double-click a note in the scrolling window to open the Notes window where you can view and edit the note.

Printing reminder notes

You can print notes or ranges of notes that have been added to Service Management records using the notepad button, if they have been marked printable. Go to Reports > Service Management > Reminder Notes.