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You can track the general resolution for each service call using the Resolution field in the Service Call window. An example of a resolution ID is RCB with the description Replaced Circuit Board. You can define an unlimited number of call resolutions. Only one call resolution can be added to a service call.

To create a call resolution code:

  1. Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Call Resolutions.
  2. In the Call Resolutions window, enter a Resolution ID up to 3 characters.
  3. Enter a Description up to 255 characters.
  4. Choose Save.
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