List of mappable fields/labels for Current and Previous states:
- Problem Description / Description
- Problem Type
- Location Number / Location Id (ADRSCODE)
- Location Name
- Customer Number
- Customer Name
- Equipment Id / Equipment Tag
- Technician (Current)
- Reply To / Caller Email Address
- TypeCallShort / CallType
- Divisions / Division
- Appointment Start Date/Time
- Actual Hours
- Appointment
- Appointment Description
- Appointment_Group_ID
- Appointment_Priority
- Appointment_Status
- Appointment_Type
- Caller_Email_Address
- Caller_Name
- Caller_Phone
- Cancelled_Reason
- Completion_Date
- Cost_Code_Alias
- Created Date
- Created by User ID
- Dex_Row_ID
- End Date/Time
- End Time
- Estimate_Hours
- Labor_Override
- Location_ADDRESS1
- Location_CITY
- Location_STATE
- Location_ZIP
- Modified User ID
- Modified Date
- Modified Time
- Service Call ID
- Service Description
- Service User Defined 1, 10, 11, 12, 18, 19, 2, 20, 21, 3, 4, 5, 6, 7, 8, 9
- Skill Level
- State Created; State Schedule
- Start Time
- Task Date
- Technician Long Name
- Technician Status
- Technician Email
- Technician Phone#
- Technician Skill Level
- Time Entered (checkbox)
- UDCB1 (AC notify flag)
- UDCB2
- UPRTRXCD
- UserDD1
- UserDD2
- USERDEF1
- USERDEF2
- USRDAT01
- USRDAT02
- WS_Cost_Code
- WS_Job_Number
- Some may have alternate labels
- Attachments can be included and stored
- These are not case-sensitive
- Spaces are optional