Software License Terms
January 2025
GENERAL TERMS AND CONDITIONS FOR SIGNATURE SOLUTION SOFTWARE AND SUPPORT (“GTCs”)
The WennSoft Purchase Agreement (defined below) and these GTCs are an agreement between WennSoft, Inc. (“WennSoft” or “we” or “us”) and you (“Agreement”). Please read them carefully.
Unless expressly specified, this agreement applies to all software comprised in the “Signature” Field Service and Construction Solution (“Software”), including the media on which you received it, if any. It also applies to any:
updates;
modifications;
supplements;
internet-based services;
applications (mobile and web-based); and
support services,
for or relating to the Software, unless other terms accompany those items. If so, those terms apply. This Agreement supersedes any license terms embedded in the Software.
By installing, having installed, subscribing to, or using the Software, you accept these GTCs (including any modifications made to it from time to time). If you do not accept these GTCs, do not install, have installed, subscribe to, or use the Software.
If an individual enters into this Agreement on behalf of a legal entity, that individual represents that he or she has the authority to bind that entity to this Agreement.
Notice regarding subscription validation.
Servers on which the Software is installed may periodically provide information to verify that the Software is properly licensed and that the term has not expired. This information includes the Customer subscription identifier, product name, license serial number, product version number and date of last use. Individual customer data will be stored for up to 270 days in the United States. Aggregated data may be used to evaluate the effectiveness of our validation features, will also be stored in the United States and, may be retained indefinitely. By using the Software, you consent to the transmission of the information described in this paragraph.
1. DEFINITIONS
1.1. “Add-on” means any development that adds new and independent functionality, but does not modify existing WennSoft functionality, and is developed using WennSoft application programming interfaces or other WennSoft code that allows other software products to communicate with or call on WennSoft Software.
1.2. “Affiliate” means any legal entity in which WennSoft or Customer, directly or indirectly, holds more than 50% of the entity's shares or voting rights. Any legal entity will be considered an Affiliate for only such time as that interest is maintained.
1.3. “Agreement” means the agreement comprised of these GTCs and the Order Form.
1.4. “Business Partner” means a legal entity that requires access to the Software in connection with Customer's and its Affiliates' internal business operations. These may include customers, distributors, service providers or suppliers of Customer and its Affiliates.
1.5. “Confidential Information” means all information that the disclosing party or its Representatives designates as confidential, internal and/or proprietary at the time of disclosure, or that should reasonably be understood to be confidential at the time of disclosure given the nature of the information and the circumstances surrounding its disclosure (including, without limitation, information from, about or concerning any third party that is disclosed under this Agreement).
1.6. “Customer” or “you” means the entity named as WennSoft’s customer in the Order Form.
1.7. “Documentation” means WennSoft’s then current technical and functional documents (for the licensed Software) made available to the Customer as part of the Software.
1.8. “Dynamics GP” means Microsoft Dynamics GP, an accounting software developed by Great Plains Software Inc. and acquired by Microsoft Corporation in 2000.
1.9. “Export Laws” means all applicable import, export control and sanctions including, but without limitation, the laws of the United States (including the United States Export Administration Act and the regulations thereunder), the EU, and Germany.
1.10. “External Users” means users employed or engaged by a Business Partner, or another third party, who are authorized to access the Software;
1.11. “Feedback” means input, comments or suggestions regarding WennSoft ’s business and technology direction or the possible creation, modification, correction, improvement or enhancement of the Software or WennSoft Support Services.
1.12. “Intellectual Property Rights” means patents of any type, design rights, utility models or other similar invention rights, copyrights and related rights, trade secret, know-how or confidentiality rights, trademarks, trade names and service marks and any other intangible property rights, whether registered or unregistered, including applications (or rights to apply) and registrations for any of the foregoing, in any country, arising under statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued, or acquired.
1.13. “License” means a license granted under clause 2.1.
1.14. “Modification” means:
a) a change to the delivered source code or metadata; or
b) any development, other than a change to the delivered source code or metadata, that customizes, enhances, or changes existing functionality of the Software including, but not limited to, the creation of any new application program interfaces, alternative user interfaces or the extension of WennSoft data structures; or
c) any other change to the Software (other than an Add-on) utilizing or incorporating any WennSoft Materials (defined below).
1.15. “WennSoft Purchase Agreement” means an ordering document (whether in hardcopy or electronic form) for Software and/ or WennSoft support services that references these GTCs.
1.16. “Representatives” means a party’s Affiliates, employees, contractors, sub-contractors, legal representatives, accountants or other professional advisors.
1.17. “Signature Solution” means the solution designated as such by WennSoft that includes (but is not limited to) field service enablement, job costing and equipment rental solutions.
1.18. “Software” means, with respect to the Signature Solution:
(a) all software products licensed and delivered to Customer under any Order Form;
(b) any new releases or versions of, or updates or supplements to, such products made available by WennSoft under the Agreement; and
(c) any complete or partial copies of any of the above.
Without limiting the foregoing, the Software may include:
- server software;
client software; and
-additional components for the Signature Solution that may be separately licensed.
1.19. “Taxes” means all transactional taxes, levies and similar charges (and any related interest and penalties) such as federal, state or local sales tax, value added tax, goods and services tax, use tax, property tax, excise tax, service tax or similar taxes.
1.20. “Third Party Software” means:
(a) any and all software products and content licensed to Customer under the Agreement identified as a third party product in an Order Form and delivered to Customer;
(b) any new releases, updates or versions thereof made available; and
(c) any complete or partial copies of any of the foregoing.
1.21. “WennSoft Materials” means any software, programs, tools, systems, data or other materials (including statistical reports) provided, developed or made available by WennSoft in the course of performing the Agreement. This includes but is not limited to the Software, WennSoft Support Services and Documentation delivered to Customer.
1.22. “WennSoft Support Services” means WennSoft’s then current support offering made available to Customer, as further described in the Order Form.
2. USE RIGHTS AND CUSTOMER OBLIGATIONS
2.1. License Grant
2.1.1. WennSoft hereby grants to Customer a non-exclusive, non-transferable, perpetual (except for subscription-based licenses) license to use the Software and other WennSoft Materials at specified site(s) solely for Customer's and its Affiliates' internal business operations (including customer back-up and passive disaster recovery) and to provide internal training and testing for such internal business operations, unless terminated in accordance with the terms of the Agreement. Customer may use Software and WennSoft Materials world-wide, except from countries where such use is prohibited by Export Laws.
2.1.2. The Software is licensed under two models:
Perpetual License Model – Under this model, you have licensed the Software under perpetual license terms, as code that is installed at your premises or hosted for you by a third party acting as your agent (“Perpetual License Model”).
Subscription License Model – Under this model, you have licensed the Software on a per user basis for a limited period, as further described in the Order Form. The Software may be installed at your premises with day to day management and control solely by you or your Business Partner, or hosted by your Business Partner or any authorized third party providing services to you. (“Subscription License Model”).
In either case, if your license expires or terminates, your right to use the Software will stop immediately. If you continue using the Software after that, you may be held liable for infringement of Intellectual Property Rights, which may result in significant damages being assessed against you or in other legal remedies being pursued by WennSoft.
2.1.3. The licensing of the Software, and the fees payable by you in respect of that licensing, are based on:
(a) Number of copies of the Signature Solution that you install on premises or use on a hosted basis;
(b) The number of your users that access the Signature Solution; and
(c) The additional Signature Solution components you license.
2.2. User Types and Restrictions
2.2.1. External Users: You may copy the client portion of the Software onto an unlimited number of computers for use by External Users, provided that:
(a) all Software so installed references a single database server computer;
(b) the number of users accessing the designated server computer is limited to the number of users you have licensed and paid for; and
(c) if you have licensed and paid for named users, you have provided us names of those users, provided that the terminal server cannot be a named user.
2.2.2. Portal Users: You may use the “Interaction Manager” and the associated “Connect Modules” to access data from the Signature Solution and Dynamics GP in accordance with the Agreement. Authorized users employed or engaged by your customers, vendors and subcontractors may access the “Connect Modules” through the “Interaction Manager”. Employees and employees of your Affiliates can access data from the Signature Solution and Dynamics GP through “CRM Connect” if they are a licensed CRM user.
It is agreed and acknowledged that none of your employees or the employees of your Affiliates may access data from the Signature Solution unless they have a valid user license for the Signature Solution.
2.2.3. Company Restrictions. You may use the Software to process your data or data of your Affiliates only. The Software may not be used to process the data of any other entity or to operate a service bureau.
2.3. Software Enhancement Program
2.3.1. If the license granted to you under clause 2.1 is perpetual, then your rights under the Agreement also include a one (1)-year subscription to WennSoft ’s Software Enhancement Program, beginning on the first date of the license. Under this program, WennSoft will provide you with all refinements and added features to the Software that are commercially released during the one-year subscription period (including products in the current generation that are released after the Signature Solution is licensed to you).
2.3.2. If you are eligible to participate in WennSoft’s Software Enhancement Program under clause 2.3.1, then upon the end of your subscription period under that clause, you may enter into a separate agreement with WennSoft to renew your subscription for an additional period. Charges applying to such additional subscription period will be based on WennSoft ’s list prices at the time you were granted a license under clause 2.1. By subscribing to a Software Enhancement Program, you agree to be listed (by business name only) in WennSoft’s public list of Signature Solution customers.
2.3.3.If you have licensed the Signature Solution under a subscription model, then your subscription will include provision by WennSoft of all refinements and added features to the Software that are commercially released during the subscription period for which you have paid (including products in the current generation that are released after the beginning of your subscription to the Signature Solution), at no additional charge.
2.4. WennSoft Support Services
2.4.1. Several plan options for WennSoft Support Services are available during the first year after you license the Signature Solution. Available support plans vary based on the licensing model you select (perpetual or subscription) and are offered through WennSoft or your Signature Solutions Partner. All fees will be payable to your Signature Solutions Partner or WennSoft reseller partners within thirty (30) days of the date of WennSoft ’s invoice.
2.4.2. If the license granted to you under clause 2.1 is perpetual, then after the first year, you will have the option of purchasing an annual WennSoft Support Services plan in addition to WennSoft ’s Software Enhancement Program (or you may elect just to purchase WennSoft ’s Software Enhancement Program on its own). If you have licensed the Signature Solution under a subscription model, then additional packages of WennSoft Support Services may be purchased on demand.
2.4.3. Customer may authorise Business Partners authorized by Customer to use the Software through screen access only, solely in conjunction with Customer's use, and the Software may not be used to operate a Business Partner’s business. Customer is fully responsible for breaches of Agreement caused by Business Partners.
2.5. Copying the Software
2.5.1. You may make a reasonable number of backup copies of the Software, as needed to ensure the continuity of the Customer’s business (or the business(es) of its Affiliates). Copies are subject to the provisions of this Agreement. You must maintain an accurate record of the location of the copies of the Software that WennSoft may inspect at any time. Backup copies on transportable discs or other data media must be marked as “backup copies” and bear the same copyright and authorship notice as the original discs or other data media, unless technically infeasible.
2.5.2. Customer may copy the server portion of the Software on a single server computer located at the Customer’s facilities and in Customer's direct possession (the "designated server computer") or in a "Cluster" which includes the designated server computer. A "Cluster" means two or more server computers which are interconnected. Use in a Cluster is only permitted if no module of the Software is active on more than one server computer at any given time. You may also maintain a separate non-productive backup, disaster recovery and testing server. You may not have more than one active installation of the Software on the designated server computer (or a Cluster) unless you purchase additional Software license(s).
2.5.3. With advance written notice to WennSoft, the designated server computer may also be located in the facilities of an Affiliate and be in the Affiliate's direct possession. Customer must be appropriately licensed for any individuals that use the Software, including employees or agents of Affiliates and Business Partners.
2.6. Customer obligations
2.6.1. Customer shall not:
(a) use WennSoft Materials to provide services to third parties (e.g., business process outsourcing) other than to Affiliates (subject to Section 2.6.2);
(b) lease, loan, resell, sublicense or otherwise distribute WennSoft Materials, other than distribution to Affiliates (subject to Section 2.6.2);
(c) distribute or publish keycode(s);
(d) use WennSoft Materials other than as expressly permitted under the Agreement;
(e) use Software and components other than those specifically identified in an Order Form.
2.6.2. Affiliate use
(a) Affiliates' use of Software and other WennSoft Materials to run their internal business operations as permitted under Section 2.1.1 is subject to the following:
Customer ensures that the Affiliate agrees in writing to comply with the terms of Agreement; and
a breach of the terms of Agreement by Affiliate shall be considered a breach by Customer.
(b) If Customer has an Affiliate with a separate software license and/or WennSoft support agreement with any WennSoft Affiliate or any other distributor of WennSoft software (“Separate Agreement”), the Software will not be used to run such Affiliate's business operations and such Affiliate will not receive any WennSoft Support Services under the Agreement even if the Separate Agreement has expired or is terminated.
2.6.3. Service Providers
With WennSoft’s prior written consent, Customer may permit service providers to access the Software solely for the purpose of providing facility, implementation, systems, application management or disaster recovery services to Customer in connection with the business of Customer for which the Software is licensed hereunder, provided that:
(a) these rights will continue with respect to a services provider only while Customer and that services provider are bound by a written agreement including terms requiring services provider’s compliance with the terms of this Agreement prior to accessing the Software (including, without limitation, non-disclosure of WennSoft Confidential Information);
(b) where a services provider is permitted to access the Software, the Customer must hold the correct license for all employees of that services provider who are authorized to access Software;
(c) such services provider will be permitted to use the Software solely to install and configure the Software for the Customer’s internal business use, in accordance with this Agreement (or in the case of a disaster recovery vendor, to provide disaster recovery services only);
(d) such services provider is absolutely prohibited from Using the Software to provide services to any other party, or in connection with such services provider’s own business operations;
(e) Customer shall be responsible for any additional Software, migration tools, or third party software needed to effect provision of services to the Customer by a services provider, where such provision of services involves access to the Software under this Section 2.6.3; and
(f) Customer irrevocably and unconditionally agrees to indemnify WennSoft, its officers, employees, agents and subcontractors from and against all claims, liabilities, losses, damages and costs (including reasonable attorney fees) suffered by WennSoft arising from a breach by any services provider of the conditions of this Agreement.
At WennSoft request, Customer shall provide its written confirmation to WennSoft that items conditions (a)-(d) (inclusive) are fulfilled.
2.6.4. Verification
(a) WennSoft may audit (at least once annually) Customer's usage of WennSoft Materials. WennSoft standard audits are performed remotely but may be at Customer's site. Customer shall cooperate reasonably with audits. In connection with an audit under this Section 2.6.4, WennSoft may provide Customer with a self-declaration form which Customer must complete independently of technical measurement.
(b) If an audit reveals that:
Customer underpaid license fees or fees for WennSoft Support Services (or both); or
Customer used Software in excess of the license quantities or levels stated in an Order Form, then Customer must (A) pay such underpaid fees or for such excess usage based on the WennSoft price list in effect at the time of the audit; (B) execute an additional Order Form to license additional quantities or levels; and (C) pay the reasonable costs of WennSoft ’s audit.
(c) WennSoft reserves all rights at law and equity with respect to Customer's underpayment of license fees or fees for WennSoft Support Services, and any use by Customer in excess of the license quantities or levels.
3. MODIFICATIONS AND ADD-ONS
3.1. Customer may make and develop Modifications and Add-ons to the Software (excluding Third Party Software) and shall be permitted to use Modifications and Add-ons with the Software (excluding Third Party Software) in accordance with Section 2.1 and this Section 3. Customer shall comply with WennSoft ’s registration procedure prior to making Modifications or Add-ons.
3.2. WennSoft reserves all rights to independently develop its own Modifications or Add-ons to Software, and Customer agrees not to take any action that would limit WennSoft ’s sale, assignment, licensing or use of its own Software or Modifications or Add-ons.
3.3. All Modifications made or developed (whether by WennSoft, by Customer, or jointly by both parties), and all associated rights, will be the exclusive property of WennSoft or its licensors. All Add-ons developed by WennSoft (either independently or jointly with Customer), and all associated rights, will be the exclusive property of WennSoft or its licensors. Customer agrees to execute those documents reasonably necessary to secure WennSoft's rights in the Modifications and Add-ons under this Section 3.3.
3.4. All Add-ons developed by or on behalf of Customer without WennSoft's participation (“Customer Add-on”), and all associated rights, will be the exclusive property of Customer (subject to WennSoft's rights in and to the Software and WennSoft Materials); provided that Customer will not commercialize, market, distribute, license, sublicense, transfer or assign any Customer Add-ons.
3.5. Any Modification developed by or on behalf of Customer without WennSoft's participation, and any Customer Add-on, must not (subject always to other limitations in these GTCs):
(a) enable any of the restrictions set out in the Agreement to be bypassed or circumvented, or provide Customer with access to Software to which Customer is not directly licensed under the Agreement; or
(b) impair, degrade or reduce the performance or security of the Software; or
(c) extract or provide any information concerning WennSoft ’s software license terms, the Software, or the WennSoft Materials.
3.6. Customer undertakes, on behalf of itself and its successors and assigns, not to assert against WennSoft or its Affiliates, or their resellers, distributors, suppliers, commercial partners and customers, any rights in any:
(a) Modifications or Customer Add-ons; or
(b) other functionality of the WennSoft Software accessed by any Modifications or Customer Add-ons.
4. DELIVERY
WennSoft makes the Software available for download through the WennSoft Portal located here: Product Downloads - WennSoft.com Software is also available for mobile download through the Apple App Store (WennSoft, LLC Apps on the App Store ), and/ or the Google Play Store (https://play.google.com/store/apps/dev?id=7755265636926036421 ), and Microsoft Store (Apps on Microsoft Store - Download top productivity, creativity and entertainment apps for your Windows PC ). Customer is responsible for the cost of downloading the Software.
5. MICROSOFT LICENSE RESTRICTIONS.
5.1. The Customer acknowledges and agrees that:
(a) the Software is designed for use with Dynamics GP;
(b) the Customer requires a current and legal license to use Dynamics GP, granted by Microsoft Corporation (Microsoft) in order to utilize the Signature Solution;
(c) it is the Customer’s sole responsibility to ensure that, at all times while it is using the Signature Solution, it holds the necessary license(s) to use Dynamics GP;
(d) WennSoft will have no obligation whatsoever to:
assist the Customer in obtaining, maintaining or updating the necessary license(s) to use Dynamics GP; or
provide the Customer with any support services with respect to Dynamics GP (except for services supporting the integration or interoperation of Signature Solution with Dynamics GP); and
If at any time the Customer does not hold the necessary license(s) to use Dynamics GP, or is not in compliance with the license terms applying to Dynamics GP, WennSoft may immediately terminate the Customer’s License, and/ or this Agreement.
(e) Dynamics GP software license terms (“SLT”) found on “Microsoft Customer Source” may supersede the version of the SLT shipped with the Software. Signature users are aligned within the SLT: “2. Definitions” under limited user sub-section three which reads:
“Write” access through non-Microsoft created windows through any client accessing the ERP solution.
5.2. Customer’s use of Dynamics GP is governed by the terms of Customer’s license agreement with Microsoft. Customer acknowledges and agrees that WennSoft has no control over the operability, functionality, performance or continued availability of Dynamics GP, and WennSoft will have no liability whatsoever with respect to any such matter.
6. FEES AND TAXES
6.1 Fees and Payment
Customer shall pay fees as stated in the Order Form. If Customer does not pay fees in accordance with the terms of the Agreement then, in addition to any other available remedies, WennSoft may suspend some or all of the WennSoft Support Services until payment is made. WennSoft will give Customer written notice prior to any such suspension. Any fees not paid when due will be subject to late payment fees and will accrue interest at the maximum legal rate. WennSoft may issue an invoice and collect payment without any corresponding purchase order. All fees payable by the customer shall be subject to an automatic increase upon Agreement renewal.
6.2. Taxes
Fees and other charges set out in an Order Form will be exclusive of applicable Taxes. Customer will be responsible for paying all Taxes applying or related to the payment of any fees set out in an Order Form. Prior to signing an Order Form, Customer must provide to WennSoft any direct pay permits or valid tax-exempt certificates. If WennSoft is required to pay any Taxes to which this Section 6.1.2 refers, Customer will:
(a) reimburse WennSoft in full for those amounts; and
(b) indemnity WennSoft for any related costs incurred by WennSoft and attributable to such Taxes.
7. TERM AND TERMINATION
7.1. Term
The Agreement and the License become effective as of the Effective Date specified in the WennSoft Purchase Agreement and will continue in effect until terminated in accordance with these GTCs. The initial term of this Agreement shall be one (1) year from the effective date unless terminated in accordance with the terms herein. This Agreement shall automatically renew for successive renewal terms of the same duration as the initial term unless terminated in accordance with the terms herein.
7.2. Termination of the Agreement
(a) Either party may terminate the Agreement:
if the other party materially breaches a provision of the Agreement (including a failure by Customer to pay any money due to WennSoft, within 30 days of the due date for payment), upon 30 days prior written notice to the other party, unless the breaching party has cured the notified breach during the 30 day notice period;
immediately if the other party files for bankruptcy, becomes insolvent, makes an assignment for the benefit of creditors, or otherwise materially breaches Section 12 of these GTCs.
(b) WennSoft may terminate the Agreement immediately if:
Customer breaches Sections 11 or 12 of the GTCs; or
Customer fails to make any subscription renewal payment upon or prior to the date of expiry of the then-current subscription period; or
it becomes unlawful for WennSoft to perform its obligations under the Agreement in any jurisdiction in which the Customer is domiciled or operates its business.
(c) Customer may terminate the Agreement for any reason upon at least three (3) months’ written notice, provided Customer has paid all license fees and all fees for WennSoft Support Services due and owing at the effective date of termination. The termination will be effective at:
the end of the Initial Term or
the end of the then current Renewal Term; or
in the event that the Customer is not enrolled in WennSoft Support Services, the end of the then current initial term.
(d) WennSoft Support Services
Customer is strictly prohibited from partially terminating WennSoft Support Services, and from selecting only some (and not all) Customer Software to be covered by WennSoft Support Services.
(e) Effect of Termination
Upon any termination of this Agreement:
Customer and its Affiliates shall immediately cease all use of WennSoft Materials and Confidential Information, and Customer must promptly destroy or return to WennSoft all WennSoft Materials and all copies thereof;
Customer will not be entitled to any refund of any payment made by it; and
Customer will not be relieved of its obligation to pay any fees that are due but remain unpaid.
By licensing the Software on a subscription model, Customer agrees to pay the applicable license fees for the whole of the subscription period agreed between the parties. If Customer terminates the Agreement prior to the end of a current subscription period, it will nevertheless be liable to pay an amount equal to the sum of the fees that would have been payable by it during the remainder of the subscription period, had the Agreement not been terminated early.
(f) Survival
Sections 1, 2.4, 5, 7.2(e), 7.2(f), 8, 9, 10, 11, 12, 13 of these GTCs survive the expiry or termination of the Agreement and continue to bind the parties.
8. WARRANTY
8.1.1. For Customers domiciled in the US and Canada only:
(a) WennSoft warrants that the Software will perform substantially in accordance with its Documentation for a period of ONE (1) YEAR from the date of Customer’s receipt of the Software; and
(b) additionally, if an implied warranty or condition is created by the laws of Customer’s State or jurisdiction, and Federal or State/ Provincial laws prohibit WennSoft from disclaiming that warranty or condition, then that implied warranty or condition will be incorporated in this Agreement,
BUT, IN EACH CASE ONLY AS TO: DEFECTS COVERED BY
THE WARRANTY SET OUT IN SECTION 8.1.1(a); OR
AN IMPLIED WARRANTY OR CONDITION INCORPORATED UNDER SECTION 8.1.1(b),
AND DISCOVERED DURING A PERIOD OF ONE (1) YEAR FROM THE DATE OF CUSTOMER’S RECEIPT OF THE SOFTWARE. THERE IS NO WARRANTY OF ANY KIND WITH RESPECT TO ANY DEFECTS DISCOVERED AFTER EXPIRY OF THIS ONE (1) YEAR PERIOD (the Warranty Period).
If the Customer is subject to laws of a State or jurisdiction that do not permit limitations on the duration of an implied warranty or condition, then the one (1) year limitation set out above may not apply to the Customer. Any supplements or updates to the Software (including, without limitation, any service packs or hot fixes) provided to you after expiry of the Warranty Period are not covered by any warranty or condition, whether express, implied or statutory.
8.1.2. In this Agreement, a warranty or condition set out in, or incorporated under, Section 8.1.1 is a Limited Warranty. Except to the extent that applicable law expressly provides otherwise, a Limited Warranty is void:
(a) if the Software is not used in accordance with Documentation; or
(b) if the defect is caused by a Modification or Add-on (other than a Modification or Add-on made by WennSoft and which is provided through WennSoft Support Services or under warranty), Customer software or Third Party Software; or
(c) if the defect is caused by any Customer activities not that are not permitted by a License or
(d) if the defect has otherwise resulted from accident, abuse, misapplication, abnormal use or a virus.
8.1.3. WennSoft does not warrant that Software will operate uninterrupted or that it will be free from minor defects or errors that do not materially affect such performance, or that the applications contained in the Software are designed to meet all of Customer's business requirements.
8.1.4. If:
(a) Customer notifies WennSoft, in writing, that the Software does not conform with a Limited Warranty; and
(b) Customer provides, within its notification, a specific description of the claimed nonconformance; and
(c) WennSoft receives Customer’s notification prior to expiry of the Warranty Period; and
(d) WennSoft validates the existence of the nonconformance claimed by the Customer,
then WennSoft will, at its sole option from time to time (but exercised subject to applicable law):
(I) repair or replace the non-conforming Software; or
(j) refund the fees paid for the nonconforming Software,
in each case following the return of the nonconforming Software to WennSoft, with a copy of the receipt issued to the Customer when it purchased the Software.
8.1.5. The provisions of clause 8.1.4 constitute WennSoft’s entire liability and Customer’s sole exclusive remedy under a Limited Warranty (except to the extent that applicable law expressly provides otherwise). Customer will accept the remedy WennSoft elects and will not be charged in connection with provision of that remedy, except that you are responsible for any expenses you may incur in connection with enforcing a Limited Warranty, e.g. cost of shipping the Software. Any replacement Software will be warranted for the remainder of the original Warranty Period or ninety (90) days from the date of receipt by Customer, whichever is longer.
8.1.6. If Customer is domiciled outside the United States or Canada, no remedy under Section 8.1.4, nor any WennSoft Support Service, will be available unless and until Customer provides WennSoft with proof of purchase documentation from an authorized international supplier of the Signature Solution. Further, If Customer is domiciled outside the United States or Canada, Wennsoft disclaims all warranties whether expressed or implied.
8.1.7. Except for any refund WennSoft elects to make under Section 8.1.4, YOU ARE NOT ENTITLED TO ANY DAMAGES, INCLUDING BUT NOT LIMITED TO INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, if the Software is not in conformance with a Limited Warranty. To the maximum extent permitted by applicable law, the exclusion of damages under this Section 8.1.7 applies even if a remedy fails to achieve its essential purpose.
8.1.8. The terms of Section 10 below (Limitation of Liability) are also incorporated into each Limited Warranty, to the maximum extent permitted by applicable law. Some States and jurisdictions do not permit the exclusion or limitation of indirect, incidental, special or consequential damages, so the exclusion in Section 8.1.7 may not apply to you. A Limited Warranty gives you specific legal rights. A Customer may have other legal rights, and these may vary from State/jurisdiction to State/jurisdiction.
9. THIRD PARTY CLAIMS
9.1. WennSoft will defend Customer against any claims made by a third party unaffiliated to Customer that the Customer’s or any of its Affiliates' use of the Software infringes any of the third party’s rights in or to any patent, copyright or trademark, or misappropriates any of its trade secrets. WennSoft will indemnify Customer against:
(a) all damages that are the subject of a final award against Customer by a court of competent jurisdiction; or
(b) the amount of any settlement WennSoft enters into,
with respect to any such third party claims.
9.2. WennSoft's obligations under Section 9.1 will not apply if the alleged third party claim, or adverse final judgement from a court of competent jurisdiction, results from or is based on:
(a) use of the Software after WennSoft notifies you to discontinue use due to such a claim; or
(b) use of Software in combination or conjunction with any other product (whether hardware, software or a service), data or business process (including without limitation third party add-ons or programs) that is not provided by WennSoft or Microsoft; or
(c) use of Software with an apparatus other than as permitted under clause 2.5.2; or
(d) use of Software that was provided to it for no fee; or
(e) Customer’s failure to promptly use an update provided by WennSoft if the infringement or misappropriation that is the subject of a third party claim could have been avoided by use of the update; or
(f) Customer’s failure to notify WennSoft in writing of any such third party claim in a timely manner, if WennSoft is prejudiced by Customer’s failure to provide or delay in providing such notice; or
(g) use of “Signature” or “Microsoft” trademark(s) without express written consent to do so; or
(h) for any trade secret claim, your acquiring a trade secret (i) through improper means; (ii) under circumstances giving rise to a duty to maintain its secrecy or limit its use; or (iii) from a person (other than WennSoft or its Affiliates) who owed to the party asserting the claim a duty to maintain the secrecy or limit the use of such trade secret; or
(I) use of Software not permitted under Agreement, including but not limited to:
I. any alteration of or modification to the Software (including by a third party);, or
ii. any distribution of the Software to, or its use for the benefit of, any third party,
where such alteration, modification, distribution or use of the Software is not permitted under the Agreement; or
(e) damages attributable to the value of the use of a non-WennSoft product, data or business process,
Customer will indemnify WennSoft and its Affiliates in full for any losses, damages, liabilities, costs or expenses suffered or incurred by WennSoft or any of its Affiliates as a result of any action described in sub-sections (a) to (i) (inclusive) above.
9.3. If a third party makes a claim of the type described in Section 9.1, or in WennSoft's reasonable opinion is likely to make such a claim, WennSoft may, at its sole option and expense:
(a) procure for Customer the right to continue using the Software in accordance with the terms of the Agreement; or
(b) replace or modify the Software to be non-infringing without material decrease in functionality.
If these options are not reasonably available, WennSoft or Customer may terminate the License relating to the affected Software upon written notice to the other.
Additionally, if as a result of a third party claim, Customer’s use of the Software is enjoined by a court of competent jurisdiction, WennSoft will be entitled, at its sole option:
i. to take any action described in sub-sections (a) and (b) above; or
ii. to refund the amount(s) paid by Customer for the License, and terminate the License relating to the affected Software.
9.4. WennSoft expressly reserves the right to cease the defense of any third party claim(s) if the Software is no longer alleged to infringe or misappropriate the rights of the third party that has brought the claim.
9.5. Third Party Claim Procedure
All claims under Section 9.1 shall be conducted as follows:
(a) Customer:
i. will promptly notify WennSoft in writing of any claim; and
ii. will reasonably cooperate in the defense; and
iii. will provide WennSoft with reasonable assistance in defending the claim; and
iv. may appear (at its own expense) through counsel reasonably acceptable to WennSoft, subject to Section 9.5 (b) below.
(b) WennSoft will have the right to fully and solely control the defense.
(c) Any settlement of a claim will not include a financial or specific performance obligation on, or admission of liability by, Customer.
(d) WennSoft will reimburse Customer for reasonable and substantiated out of pocket expenses incurred by it in co-operating or providing assistance in accordance with Sections 9.5(a)ii. or iii.
9.6. Exclusive Remedy
The provisions of this Section 9 state the sole, exclusive and entire liability of WennSoft and its Affiliates, licensors and subcontractors to the Customer and the Customer’s Affiliates, directors, officers, employees and agents, and comprise Customer's sole remedy (and that of its Affiliates), with respect to both covered third party claims, and the infringement and misappropriation of third party Intellectual Property Rights.
9.7. In this Agreement, the terms “misappropriation” and “trade secret” are used as defined in the Uniform Trade Secrets Act (UTSA), except in the case of claims arising outside the United States, in which case “misappropriation” will mean “intentionally unlawful use” and “trade secret” will mean “undisclosed information” as specified in Article 39.2 of the Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS).
10. LIMITATION OF LIABILITY
10.1. Disclaimer
(a) Section 8.1.1 contains the only express warranties made to Customer by WennSoft, and such warranties are provided in lieu of any other warranty created by any Documentation or packaging. Except for any Limited Warranty, and to the maximum extent permitted by applicable law, we provide the Software and any WennSoft Support Services AS IS AND WITH ALL FAULTS.
(b) None of WennSoft, or its Affiliates, licensors, or subcontractors, make any other representation or warranty whatsoever, whether express or implied, statutory or otherwise, regarding any matter. WennSoft hereby disclaims all other warranties and conditions, including but not limited to, any implied warranties, duties or conditions of: merchantability, suitability, originality, fitness for a particular use or purpose, non-infringement. accuracy or completeness of responses, workmanlike effort, lack of viruses, lack of negligence, or results to be derived from the use of or integration with any products or services provided under the Agreement, or that the operation of any products or services provided under the Agreement will be secure, uninterrupted or error free.
(c) Customer agrees and acknowledges that in obtaining the Software it is not relying on delivery of any future functionality, or any public comments or advertising of WennSoft, or any product roadmaps.
10.2. To the maximum extent permitted by applicable law, in no event will WennSoft be liable for:
(a) any special, incidental, indirect, or consequential damages whatsoever; or
(b) any loss of profits or confidential or other information, loss of goodwill or business profits, business interruption, work stoppage, personal injury, data loss, computer failure or malfunction, loss of privacy, failure to meet any duty (including of good faith or of reasonable care), or any other pecuniary loss or other loss whatsoever, arising out of or in any way related to the use of or inability to use the Software; or
(c) attorney’s fees, court costs, interest or for exemplary or punitive damages; or
(d) any damages caused by any Software provided for no fee; or
(e) the provision of or failure to provide support services,
even in the event of our fault, any tort (including negligence), strict liability, breach of contract or breach of warranty, and even if we have been advised of the possibility of damages arising.
10.3. Notwithstanding any damages that Customer might incur for any reason whatsoever (including, without limitation, all damages described in Section 10.2 and all direct or general damages), WennSoft ’s entire liability under any provision of this Agreement, and Customer’s exclusive remedy with respect to such liability (except for any remedy WennSoft elects to provide with respect to a breach of a Limited Warranty) will be limited as set out below:
(a) if Customer has selected the Perpetual License Model: the amount actually paid by Customer for the Software under this Agreement; or
(b) if Customer has selected the Subscription License Model:
(i) the total amount (excluding any Taxes) of the last invoice issued by WennSoft to Customer prior to the date on which the cause of action arose, multiplied by twelve (12); or
(ii) if Customer has been subscribed to the Software and/ or WennSoft ’s services for a period of twelve (12) months or more, the sum of fees (excluding Taxes) paid or payable by the Customer to WennSoft under this Agreement during the twelve (12) months immediately preceding the date on which the cause of action arose.
The limitations, exclusions and disclaimers set out in this Agreement (including in Sections 8, 9 and this Section 10) will apply to the maximum extent permitted by applicable law, even if the remedy fails its essential purpose.
10.4. No liability
None of WennSoft, or its Affiliates, licensors, or subcontractors will be responsible or liable under the Agreement:
(a) if the Software is not used in accordance with Documentation;
(b) with respect to any defect or liability caused by: (i) Customer, (ii) a Modification or Add-on (other than a Modification or Add-on made by WennSoft which is provided through WennSoft Support Services or under warranty), or (iii) Third Party Software if the Software is used in conjunction with any Third Party Software for which the Customer lacks sufficient rights from the third party vendor for such use;
(c) for any Customer activities not permitted under the Agreement; or
(d) for any claims or damages arising from inherently dangerous use of the Software.
10.5. No Cap on liability
Neither party’s liability is capped for damages resulting from:
(a) death or bodily injury arising from either party’s gross negligence or willful misconduct;
(b) Customer’s unlicensed use of the Software; and/or
(c) WennSoft’s right to collect unpaid fees.
11. INTELLECTUAL PROPERTY RIGHTS
11.1. WennSoft Ownership: Except for any rights expressly granted to Customer under the Agreement, WennSoft and its Affiliates or licensors own all Intellectual Property Rights in and to:
(a) the Software and any derivative works of the Software;
(b) the Documentation; and
(c) any other WennSoft Materials.
Customer shall execute such documents and take such other steps as is reasonably necessary to secure WennSoft ’s title to such rights.
11.2. Protection of Rights
(a) Save for any rights expressly granted to Customer under the Agreement, Customer shall not:
copy, modify, adapt, translate, disassemble, decompile, make derivative works based on, localize, reverse engineer or be permitted to modify the Software or WennSoft Materials (or attempt any of the foregoing);
circumvent or endanger the operation or security of the Software; or
remove WennSoft's copyright and authorship notices,
except to the extent that any action described in this Section 11.2(a) is expressly permitted by applicable law notwithstanding this limitation (and only to that extent).
12. CONFIDENTIALITY
12.1. Use of Confidential Information
(a) A party receiving Confidential Information shall:
maintain all Confidential Information of the disclosing party in strict confidence, taking steps to protect the disclosing party’s Confidential Information substantially similar to those steps that the receiving party takes to protect its own similar Confidential Information, which shall not be less than a reasonable standard of care;
not disclose or reveal any Confidential Information of the disclosing party to any person other than its Representatives whose access is necessary to enable the receiving party to exercise its rights or perform its obligations under the Agreement, and who are under obligations of confidentiality substantially similar to those in this Section 12;
not use or reproduce any Confidential Information of the disclosing party for any purpose outside the scope of the Agreement; and
retain any and all confidential, internal or proprietary notices or legends appearing on original Confidential Information and on any reproductions of that information.
(b) Customer shall not disclose any information about the Agreement, its terms and conditions, amounts payable by it to WennSoft or any other facts relating thereto to any third party.
(c) Confidential Information of either party disclosed prior to execution of the Agreement (whether in hard-copy or electronic form) will be subject to this Section 12.
12.2. Compelled Disclosure
The receiving party may disclose the disclosing party's Confidential Information to the extent required by law, regulation, court order or regulatory agency; provided that the receiving party required to make such a disclosure uses reasonable efforts to give the disclosing party reasonable prior notice of such required disclosure (to the extent legally permitted) and provides reasonable assistance in contesting the required disclosure, at the request and cost of the disclosing party. The receiving party and its Representatives shall use commercially reasonable efforts to disclose only that portion of the Confidential Information which is legally requested to be disclosed and shall request that all Confidential Information that is so disclosed is accorded confidential treatment.
12.3. Exceptions
The restrictions on use or disclosure of Confidential Information in this Section 12 will not apply to any Confidential Information that:
(a) is independently developed by the receiving party without use or reference to the disclosing party's Confidential Information;
(b) has become generally known or available to the public through no act or omission by the receiving party;
(c) at the time of disclosure, was known to the receiving party free of confidentiality restrictions;
(d) is lawfully acquired free of restriction by the receiving party from a third party having the right to furnish such Confidential Information; or
(e) the disclosing party agrees in writing is free of confidentiality restrictions.
12.4. Destruction and Return of Confidential Information
Upon the disclosing party's request or the effective date of expiration or termination of the Agreement, except to the extent it is legally entitled or required to retain the Confidential Information, the receiving party shall promptly destroy or return to the disclosing party, at the disclosing party's election, all materials containing the disclosing party's Confidential Information and all copies thereof, whether reproductions, summaries, or extracts thereof or based thereon (whether in hard-copy form or on intangible media), provided however that:
(a) if a legal proceeding has been instituted to seek disclosure of the Confidential Information, such material shall not be destroyed until the proceeding is settled or a final judgment with respect thereto has been rendered; and
(b) the receiving party shall not, under the foregoing obligations, be required to identify or delete Confidential Information held in archive or back-up systems in accordance with general systems archiving or backup policies.
13. FEEDBACK
Customer may at its sole discretion and option provide WennSoft with Feedback. WennSoft and its Affiliates may, at their sole discretion, retain and freely use, incorporate or otherwise exploit such Feedback without restriction, and without compensation or attribution to the source of the Feedback.
14. MISCELLANEOUS
14.1. Severability
If any provision of the Agreement is held to be wholly or in part invalid or unenforceable, the invalidity or unenforceability will not affect the other provisions of the Agreement.
14.2. No Waiver
A waiver of any breach or obligation of the Agreement is not deemed a waiver of any other breach or obligation. A delay in exercising or enforcing any right under or in connection with this Agreement does not constitute a waiver of that right.
14.3. Counterparts
The Agreement may be executed in counterparts, each of which shall be deemed an original and which shall together constitute one Agreement. Electronic signatures via DocuSign or any other form as determined by WennSoft are deemed original signatures.
14.4. Compliance
(a) WennSoft and Customer will comply with Export Laws in the performance of the Agreement. Software, WennSoft Support Services, WennSoft Materials and Confidential Information are subject to Export Laws. Customer and its Affiliates must not directly or indirectly use, ship, export, re-export, release, or transfer the Software, WennSoft Support Services, WennSoft Materials or Confidential Information received from WennSoft in violation of Export Laws. Customer is solely responsible for its compliance with Export Laws including obtaining any required export authorizations if Customer exports or re-exports Software or WennSoft Materials. Customer must not use the Software or WennSoft Support Services from Crimea/Sevastopol, Cuba, Iran, the People's Republic of Korea (North Korea), the so called Donetsk People’s Republic, the so called Luhansk People’s Republic, or Syria.
(b) Upon WennSoft's request, Customer shall provide information and documents to support an application for an export authorization. WennSoft may, upon written notice to Customer, immediately terminate Customer's license to use affected Software if:
the competent authority does not grant the requested export authorization within 18 months; or
Export Laws prohibit WennSoft from providing the Software and WennSoft Support Services to Customer.
14.5. Notices
All notices will be in writing and given when delivered to the address set forth in an Order Form. Notices from WennSoft to Customer may be in the form of an electronic notice to the Customer's authorized representative or administrator.
14.6. Assignment
Without WennSoft's prior written consent, Customer may not assign, delegate, or otherwise transfer the Agreement (or any of its rights or obligations) to any party. WennSoft may assign the Agreement to any of its Affiliates.
14.7. Subcontracting
WennSoft may use subcontractors to provide all or part of WennSoft Support Services under the Agreement. WennSoft is responsible for breaches of the Agreement caused by its subcontractors in relation to WennSoft Support Services and the performance of any subcontractor to the same extent as if it would be performed by WennSoft.
14.8. Relationship of the Parties
The parties to the Agreement are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created by the Agreement.
14.9. Force Majeure
Any delay in performance (other than for the payment of amounts due) caused by conditions beyond the reasonable control of the performing party is not a breach of the Agreement. The time for performance will be extended for a period equal to the duration of the conditions preventing performance.
14.10. Governing Law and Jurisdiction
14.10.1. This Agreement will be governed by and construed in accordance with the laws of the State of Wisconsin, USA.
14.10.2. In respect of any dispute which may arise hereunder (including any dispute regarding the existence, validity or termination of the Agreement), you consent to the exclusive jurisdiction of the federal and state courts sitting in Waukesha County, Wisconsin, USA (and the courts having jurisdiction to hear appeals from those courts).
14.10.3. The United Nations Convention on Contracts for the International Sale of Goods and any conflicts of law principles will not apply to the Agreement.
14.10.4. The parties waive any objections to the law, venue or jurisdiction identified in this provision.
14.11. Waiver of Right to Jury Trial
Each party waives any right it may have to a jury trial for any claim or cause of action arising out of or in relation to the Agreement.
14.12. Statute of Limitation
Except for claim(s) as to: (a) ownership or title to Intellectual Property Rights, or (b) breach of provisions concerning Confidential Information, or (c) the right of WennSoft to bring suit for payments due under this Agreement, or (d) a party’s failure to perform its indemnity obligations herein (or the subject matter of such indemnity obligations), either party must initiate a cause of action for any claim(s) relating to or arising from the Agreement within one (1) year from the date when the party knew, or should have known after reasonable investigation, of the facts giving rise to the claim(s).
14.13. Entire Agreement
This Agreement (including any annexure, attachment, addendum or amendment hereto) is the entire agreement between WennSoft and Customer in connection with the Software and the other services referred to in this Agreement. It supersedes all prior or contemporaneous oral or written communications, proposals, representations and discussions with respect to the Software or any other subject matter covered by this Agreement. To the extent the terms of any WennSoft policies or programs for support or other services conflict with the terms of this Agreement, the terms of this Agreement will control. In the event that any term of this Agreement is in conflict with any rule of law or statutory provision or otherwise unenforceable under the laws or regulations of any government or subdivision thereof, such term will be deemed stricken from this Agreement. The parties will replace a severed provision by a provision that is closest to the original intent of the parties.
14.14. Modifications
Except to the extent the Agreement expressly permits otherwise, the Agreement may only be modified, varied or amended by a written instrument signed by both parties. The terms and conditions of any Customer-issued purchase order shall have no force and effect, even if WennSoft accepts or does not otherwise reject such purchase order.
14.15. Québec.
The parties 8/7declare that they have required that this Agreement and all documents related hereto, whether present or future, be drawn up in the English language only. Les parties’ déclarent par les présentes qu'elles exigent que cette entente et tous les documents y afférents, soit pour le présent ou le futur, soient rédigés en langue anglaise seulement.