You can create invoices in Service Management using Microsoft Dynamics GP SOP. This allows the flexibility of using different document types, allocating quantities, calculating commissions, and supporting multicurrency. All costs that can be entered in SOP are supported. You can enter labor, expense, and travel transactions in TimeTrack. If you are using SOP invoicing in Service Management, you cannot use the Service Call Quote module. You create a service call quote by creating an SOP document with a document type of Quote. In addition, you cannot use COGS accounts with SOP Invoicing. Service call costs are updated when the SOP document is posted.

To use SOP invoicing, you must have the Use SOP Invoicing option marked in the Service Options window (Microsoft Dynamics GP > Tools > Setup > Service Management > Module Setup > Service Options).

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