This section provides information to help you install Customer Portal. We recommend that you run all installations in administrator mode, and that you install the Customer Portal applications in the order documented.
After you install the applications, complete the steps in Verify the application pool settings.
System Requirements
To find a complete list of system requirements across all the Signature Modules, refer to the Signature System Requirements document found on the Product Download page on Signature Resources (http://www.key2act.com/customer-portal/downloads).
Installation Files
- PortalSMSIntegration-18-2-1.exe
- PortalWebService-16-0-01-05.exe
- PortalWebSiteCustomer-16-0-1-01.exe
Required Components
| The machine that contains this | Must have these components installed |
|---|---|
Microsoft SQL Server | SQL Server 2017, 2016, or 2014 Your system also must have SQL Mail set up and tested in order for the I've lost my password link on the Customer Portal login page to work properly. |
Signature Portal web service | Microsoft Windows Server 2008 R2 or later |
Customer Portal website application | Windows Server 2008 R2 or later |
Signature Portal Security application | ASP.NET Framework 4.0 or later |
Service Management (SMS) Integration application | ASP.NET Framework 4.0 or later |
Computer Network Setup
We recommend that you install the Signature Portal Security application and Signature Portal web service on a machine that resides within the boundaries of your organization's firewall, preferably on your organization's domain.
This diagram illustrates a recommended setup.
