If the standard event trigger and Advanced Comm trigger emails are not reflecting the correct time, this can fix this by launching Signature. Then go to Microsoft Dynamics GP > Tools > Settings > Service Management > Module Setup > Setup Options. In the Setup Options window, click OK. This is happening because the appointmentview relies on the K2ACDC.setupoption record to exist in the K2ACDC.setupoption table. This table contains the Time Zone View setting so if the record is not there, it reverts to TZV=False. By performing the step above of launching the Setup Option window and clicking OK creates a record in the table and then the email times will be reflected accurately.
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