You can send the email notification in Schedule from the appointment or service call window by choosing the Notify Customer 
icon or by right-clicking the appointment or service call and then choosing Notify Customer. This icon displays if you are using Advanced Communications.
For more information about Standard and Advanced Communications, see /wiki/spaces/SIGAGENT/pages/8159362 in the Signature Agent documentation.
Standard notifications
- Appointment cancelled
- Appointment created and scheduled
- Appointment reassigned
- Appointment rescheduled
- Technician arrived
- Technician checked out
- Service call created
- Service call created by ESMS email
Advanced communication HTML notifications
- Technician arrived
- Technician in Route (Dispatched)
- Appointment Completed