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Using Report Maintenance
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Using Report Maintenance

Owned by Documentation Reviewer
Last updated: Nov 20, 2018

Use Report Maintenance to determine why a report has a status of FAILED in the middle-tier report table. Note that the report also must have a related appointment in the middle-tier appointment table to display in this window. After fixing the error(s), you can choose Process to attempt to re-process the report. Time-out errors can be fixed by simply processing the report again in this window.

This is not a reprint feature. 

To use Report Maintenance:

  1. In MobileTech Admin, choose Report Maintenance.
  2. Reports with a status of FAILED in the middle-tier display in the window.
  3. Optional: The reports that display can be filtered by choosing a column name from the Column drop-down. Enter a partial or whole word and then choose Search.
  4. The scrolling window displays the following information:
    • Service Call ID/Job Number
    • Appointment
    • Technician
    • Customer
    • Location
    • Report Type
    • Created On date/time

    • Error Message 

      To view the entire error message, you may need to use the scroll bar at the bottom of the window to scroll to the right. You may need to resize the column to view the entire message.

  5. Optional: Choose a column heading to sort the displayed information.
  6. Review the error message. You may need to use the horizontal scroll bar and/or resize the column to view the entire message.
    • If the report has a time out error, continue with step 6.
    • For all other errors, you must fix the error(s) and then return to this window.
  7. Mark the report(s) to process, either individually or choose the checkbox to the left of the Service Call/Job column to select all.
  8. Choose Process. If the report fails again, it will be displayed in the Report Maintenance window, otherwise the report will be attached to the appropriate Signature window.