You can set a default document storage location in the Document Storage Setup window.
When Copy File, Attach File, or Copy To Database is set as the default storage location, this option is marked for your users in the Document Maintenance window when uploading an attachment, however, users can select a different option if needed.
When the default option is set to Cloud Storage, the storage location cannot be changed in the Document Maintenance window.
To see the default storage location:
Access the Document Storage Setup window in Service Management settings (Service Management > Module Setup > Document Storage Setup) or Job Cost settings (Job Cost > Job Cost Settings > Document Storage Setup).
In the Default Storage Location section, select one of the following options:
Copy File
Attach File
Copy To Database
Cloud Storage
Select Save.