You can create technician activities from the schedule board. These activities might be for vacation time, sick time, etc. – the same types of activities that you can create in Service Management.
Create technician activities by using the New Technician Activity menu option in the Technicians area of the schedule board, or by copying an existing activity on the board.
- In the list of resources on the main schedule board, right-click on the resource and then choose New Resource Activity.
- Complete the fields.
- Choose Save.