The Signature Audit AddIn provides the ability to view changes to a service call from an Additional menu option in the Service Call window.

Installation Notes

• Prior to installing the Signature Audit AddIn, verify that your instance of Microsoft Dynamics GP is not running. 

Installing

1. Right-click on the Signature Audit AddIn xx-x-xx.exe file and select Run as administrator. 
2. If the User Account Control window displays, select Yes to continue with the installation.
3. The Signature Audit AddIn Setup Wizard displays.
4. Select Next.
5. On the End-User License Agreement window, accept the license agreement and select Next.
6. On the Select Installation Folder window, accept the default location of the Microsoft Dynamics GP AddIn folder.
7. Select Next.
8. On the Ready to Install window, select Install.
9. Select Finish.

IMPORTANT

• This setup window is limited to users with the SysAdmin role in order to check the setting (run query) that user must have access to check the SQL job table for this information.
• The Additional Audit button displays after you've installed the Signature Audit Add-In file.
• The SQL Server Agent must be running.

To enable Service Call Audit and set up the Audit Record Retention:

1. Select Microsoft Dynamics GP > Tools > Setup > Service Management > Module Setup > Service Options.
2. From the navigation ribbon, select Additional > Additional Setup Options.
3. Complete the following:
   • Audit Record Retention (in days)
     Enter the number of days to retain service call audit information, based on the SQL Server date. The default setting is 90 days. You can enter any number higher than 0 but no larger than 36,524 days (which is equal to 100 years). 

   • Enable Service Call Audit
     Mark to enable the system to begin auditing service calls for historical information. 

     IMPORTANT

     If you unmark this option to disable service call auditing, audit history will be deleted.

4. Select Save.