To set up mapping options:

1. In Schedule, select the menu icon and then select Settings.
2. In Company Options under Schedule Configuration, in the Mapping Options section, select one of the following:
   • If you do not want to use the mapping feature, mark No Mapping.

   • To use mapping, mark either Google, Bing, or Azure and then enter your Key. See Additional Installation Information for information on obtaining a mapping key in the Installation and Upgrade Guide. 

3. Complete the following setup options:
   • Use Status to Trigger Resource Location Change
     If marked, when an appointment status is changed to the specified Status, the location of the technician will update on the map.
   • Break Duration (min)
     Enter the number of minutes for a technician's break that will be used if you are route planning.
   • Round-up Start Time
     Select the number of minutes to round up to the start time.
   • Icons
     You can accept the default icons that display on the map or you can select different icons at http://fontawesome.io/icons/
4. Select Save.

Mapping APIs 

Mapping APIs are called for the following:

• Geocoding Service Locations
  This process sends 1 request per Service Location address for only those locations that do not yet have latitude/longitude. Once a location has Latitude/Longitude values, Schedule never calls the API again for that location. MobileTech also updates Latitude/Longitude on locations, so a customer who has been using MobileTech may see that some locations already have Latitude/Longitude values. In Schedule, this is the Fetch Coordinates option in the Geocoding window. See Geocoding Service Locations and Technician Locations for more information. 

• Geocoding Technician Home Locations
  The first time this process is run, 1 request per Technician is sent because it is passing in their starting address to get a returned Latitude/Longitude. After that, there is no call to the mapping API when they are reset to their starting point. We simply copy the defined Latitude/Longitude into the associated vehicle record. The only time it would run again is to get new Latitude/Longitude for new technicians. In Schedule, this is the Fetch Coordinates option in the Geocoding window. See Geocoding Service Locations and Technician Locations for more information. 
• Creating new customer locations in Schedule
  A request is sent to get Latitude/Longitude for the new address. See Creating a New Customer or Creating a New Location.
• Displaying the map
  Each display of the map is a single request. It passes in an array of Latitude/Longitude values and the API plots those locations on a map. Each time a map is displayed or refreshed is an API request.

• Optimizing the route for a single technician
  Google has an additional map option that is the Optimize Route feature available when viewing the map for a single technician. In that case, using this feature makes an additional single request to the Route API.