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Release Version:  

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Release Date: November 2023

Signature Installation

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You can upgrade to

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from Signature 2016 R4 or higher. You can verify version information by checking the About Microsoft Dynamics GP window. If you are not on this version, do not install Signature.

Registration keys need to be updated after upgrading to

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.

Signature is compatible with the new Microsoft Dynamics GP multi-tenant implementation feature and can be installed on any Microsoft Dynamics GP system database. However, the following Signature products cannot be installed on multiple system databases on the same server: Customer Portal, TimeTrack Excel Client, and MobileTech.

The size of the SQL log file is no longer shrunk during the install and upgrade processes. You must have enough available disk space to accommodate SQL log growth of more than at least three times the size of your company database.
IMPORTANT: For data integrity, all service invoice batches need to be posted prior to upgrading.


SSRS reports are deployed to a new Signature folder location, such as Signature Service, Signature Job Cost, etc. 

  • If you have any modified reports, you may need to redo your changes if the core report has been updated with this release. By having both versions available, you will be able to compare your modified reports with the updated reports to determine if you need to modify the report(s) in the Signature location. You can manually remove the WennSoft folders when you are done.
  • If you have custom reports, you will need to update the path location in the WSRepts table.
CAUTION: Do not set up identical sequential NEXT Numbers for Inventory, Payables, and Payroll transactions in Microsoft Dynamics GP Setup. This will cause issues if you have transactions with the same document number on the same service call. In addition to deleting the specific transaction, the other transactions will also be deleted, causing Service to be out of balance. We recommend using a prefix for Next Numbers like IV000001. Using unique prefixes will prevent the identical Next Number issue.

New Signature users should refer to the Signature Installation and Upgrade guide for installation instructions.

Compatibility

To find a complete list of system requirements across all the Signature modules, refer to the Signature System Requirements document found on the Product Download page on Signature Resources. http://www.key2act.com/customer-portal/downloads 

Signature 18.04b06

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 is compatible with the following:

  • Dexterity 18.00.0028.000

  • Alternate Window and Report Manager 

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  • eOne SmartConnect 21.1.0.947
  • eOne SmartList Builder 18.05.0050
  • Signature Equipment Management 18.05b07g709
  • Signature Product Registration
  • eTimeTrack Web Service 2018 R6 (18.04b06g626)
  • Job Import 16.1.3
  • Excel TimeTrack Client 16.0.1.8
  • SmartConnect Integration Manager 
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MobileTech

  • For additional compatibility information, see the MobileTech 9.0 readme documentation. 

Schedule

  • For additional compatibility information, see the Schedule 5.0 readme documentation.

Signature Agent

  • Signature Agent 2.5.11

Portals:

  • Portal Web Service 16.0.01.05
  • Portal Security 16.0.01.08
  • Portal SMS Integration 18.2.1
  • Customer Portal website application 16.0.1.01


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