You can assign a trouble code to a task in the Service Call Tasks window. Trouble codes provide another way of tracking types of service problems. Code numbers track what the problem was and how it was corrected. Tracking trouble codes can help determine how often you service a customer for the same problem, perhaps indicating the need for a maintenance contract agreement.
- Choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Trouble Codes.
- Enter a Trouble Code.
- Type a description in the Description field.
- Choose Save.