You can request service history to view the most recent service calls for the equipment that you're working with.
- Choose Service Calls
.
- Select a service call, choose More.
- Choose the Equipment tab.
- Select an equipment record.
- Choose the History tab.
- Choose Request History. A list of completed service calls is displayed for the current equipment record. The number of records that are displayed is determined by an administrator during setup.
- Select a service call to view the completion date, call type, problem type, employee, resolution, and any notes that are associated with the service call.