When working with service requests that are generated from a service aggregator, there may be instances that the service request is updated through the service aggregator. The notifications are emailed to the Dispatcher Email Address(es) that were marked in Signature Agent. See Setting up the ServiceChannel integration for more information.
- A notification email is sent if either the Scheduled Date, Scheduled Time, Priority, and/or the NTE amount has been updated by the customer through the service aggregator.
- A cancellation notification email is sent if the customer cancels the service request at any time.