If you delete an MCC service call and need to re-create it, run this utility to clear the contract tasks so the service call can be re-created.
- Choose Signature Utilities > File Maintenance Utilities > Service Management > Clear Contract Tasks.
- Choose to run the utility for all customers or for an individual customer.
- Use the drop-down lists to choose a month and year in which to clear the tasks.
- If you are running the utility for an individual customer, complete the remaining fields. Use the lookups in the Customer ID, Location, and Contract Number fields to make your selections.
- Choose OK to run the utility.