The following Building Optimization Broker Service Statuses can be set up to have communication automatically sent, require confirmation before sending, and/or alert Technician the technician via SMS.
Service Call Statuses
Status | Description |
|---|---|
Complete | The service call has been completed. |
Declined | The service request was declined in Schedule. |
Error | The service request has an error. |
Open | An appointment has been made for the Service Call in Building Optimization Broker. |
Requested | The service request is created. |
Service Appointment Statuses
Status | Description |
|---|---|
Cancelled | The appointment is cancelled. |
Complete | The appointment is complete. |
Open | The appointment is assigned to the Technician. |
Rescheduled | The appointment has been rescheduled. |
Scheduled | The appointment is scheduled. |
Tech Arrived | The technician has arrived at the Client site. |
Tech Dispatched | The technician is on the way to the Client site. |
Work Complete | The technician has completed the work. |
Work Started | The technician has started the work. |