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- Add Subtask
- Contact Setup
- Contact Setup - Local
- Customer
- Equipment - Additional Fields
- Location
- Meter Readings/Hours
- Service Call
- Time Stamp
- Workorder NamesMaster Contracts
The Maintenance Contract module also contains user-defined fields.
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- Maintenance Contracts
- Workorder Names
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You also can use Microsoft Dynamics GP Modifier to change field labels, rearrange window layout, and make fields invisible (Microsoft Dynamics GP > Tools > Customize > Modifier). |
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The Service Call window has five user-defined fields. The first is used to set the priority scale for all calls. For example, you could define the Priority field as 0=Low, 9=High. The field can contain up to 30 alphanumeric characters or symbols; however, only 14 characters or symbols of the description are visible in the field. The priority field itself can contain a single alphanumeric character and is visible on the Dispatch Board. The second and third user-defined fields have a lookup window. Both the second and third user-defined fields also appear in the Dispatch Board Filter Preferences window and the Query window, which is accessed by selecting the query button in the Date field on the Dispatch Board.
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| If you label one user-defined field in the Define Service Call window, you must enter unique labels for all user-defined fields. You cannot have two fields with the same label. An example of a user-defined field in the Service Call window is Site Contact. |
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Service Call.
- Enter the field labels. The first user-defined field is used to define the priority scale for all calls.
- Select Save.
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The Time Stamp window has five user-defined fields. Examples of common time stamps are Dispatched, Arrived, and Complete.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Time Stamp.
- Enter the field labels.
- Select Save.
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Six user-defined fields appear on the Equipment - Additional Fields window, the Component - Additional Fields window, and the Equipment Type Setup window. The last user-defined field is in numerical date format. You may, for example, label this field "Date Purchased" to track the age of the equipment.
Equipment Active User-Defined Fields
You also have the option of using 15 active user-defined fields on the Equipment - Additional Fields window and the Component - Additional Fields window. Active user-defined fields are customizable user-defined fields. They can be defined to return various forms of data in read-only format. For example, you could define a group of fields to return meter/readings, the last service call ID, and the service call completion date. The data is updated every time the window is opened. Unlike other user-defined fields, users do not enter data in the active user-defined fields. You can select which active user-defined fields are visible by marking the Visible checkbox next to each field. The first six fields are marked by default.
Contact WennSoft Sales for more information about the Equipment Active UDFs feature. Signature Technical Consulting is available for assistance with programming the active user-defined fields if needed.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Equipment.
- Enter the field labels.
- Mark or unmark the Visible checkboxes as needed.
- Select Save.
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The Meter Readings/Hours window contains 25 user-defined fields that can be used to track information for a piece of equipment. Fields are provided for numerous data types such as text, dates, currency, and integers.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Meter Readings/Hours.
- Enter the field labels.
- Select Save.
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Service Management ships with five predefined workorder formats. The default size for Workorders 1 and 2 are 8 ½" x 11." Workorder 3 is the T Card format. Workorder 4 lists task detail and workorder 5 lists appointment detail.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Workorder Names.
- Enter the workorder names.
- Select Save.
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Four user-defined fields appear in the Contact Setup window and the Contact Setup - Local window. Two of the fields have lookup windows.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Contact Setup.
- Enter the field labels.
- Select Save.
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This user-defined field appears in the Contact Setup - Local window when the window is opened from the Maintenance Contract window.
- Select Microsoft Dynamics GP > Tools > Setup > Service Management > User-Defined Label Setup > Contract Contact.
- Enter the field label.
- Select Save.
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The Add Subtask window has one user-defined field.
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