Only the Customer Sites that have tracking turned on will be used with Service Requests in Building Optimization Broker. 

1. Go to Cards > Service Management > Service Manager.
2. From the Service Manager menu bar, go to Additional > BOB Site Tracking Setup> Map2BOB Sites.
3. On the Location tab, if a linked Location/Site is not set to tracking, mark the Tracking check boxthe Tracked check box.

Untracking a Site

To untrack a site, clear the Tracked check box to the left of the appropriate Site. The service request information will no longer be synchronized.