If technicians determine there are safety issues that could prevent them from performing work, those technicians can alert the office that the site is unsafe and provide a record in the host system.
To allow this, create an appointment status for unsafe work environments. For example, if you create an appointment status of Unsafe, the technician could change the appointment status to Unsafe and send the appointment back to the host system. The appointment would be removed from the technician's device after syncing.
- In Microsoft Dynamics GP, choose Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Service > Appointment Status. The Appointment Status Setup window is displayed.
- Enter a name for the appointment status.
- Complete the remaining fields, as necessary, and choose Save.