You can enter time and other information for appointments and events – such as meetings, jury duty, sick days, and training – that are set up in Service Management, and then change and complete the activities from your mobile device. After you complete an activity, you can sync the activity from the device.
- Choose Appointments. At the top of the pane, choose the Technician Activities filter. Technician activity appointments that are created in Service Management are displayed.
If MobileTech is set up to use time logs, you can easily see which technician activities you're timed in to. A clock icon is displayed for these activities. - Select a technician activity and choose More.
Enter information in these fields, as needed.
Field
Description
Activity
The type of activity that was set up in Service Management. You can't change this value.
Start Date
The date that was designated for the activity. You can change the date and time for the activity.
Estimate Hours
The hours that were designated for the activity. You can change the estimated hours, unless one or more labor transactions have been saved for the activity.
Description
The description of the activity. You can't change this value.
Status
The status of the activity.
Technician
The technician who is assigned to the activity.
- To record the time when you start the activity, select the technician activity and choose Time In to update the time and date of the start of the activity. When you complete the activity, choose Time Out to update the ending time for the activity. For more information about how to complete information for pay codes for the activity, see Setting up default pay codes.
- Choose the Save icon.
- Select the technician activity and choose Complete. If you haven't entered an ending time and date for the activity, a message is displayed and you can enter time-out information.
The appointment or activity is removed from the appointment list and can be viewed on your timesheet. For more information, see Complete an appointment.