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If a resource doesn't have all components set up for using Mapping, you will receive a message that states "Resource <first name> has an invalid current location. Make sure resource setup is complete in Setting up Resource Options and then run process Process Resource Home Locations.

  • Verify that you have the resource options set up for your resource in Schedule Administration > Resource Options.
  • Verify that Vehicle Setup has been completed for each technician in Signature Service Management.  Microsoft Dynamics GP > Tools > Setup > Service Management > Lookup Setup > Technicians > Vehicles
  • If the above options have been set up correctly and you are still seeing the error message, in Schedule go to Administration > Process Requests and choose Get Latitude/Longitude.

For more information see Map View setup.

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