If the service request has been accepted and a service call was generated, you can view the service call by right-clicking on the accepted service request and then choosing Open Service Call. The service call is displayed in the Service Call window in Schedule. You can add or edit the information in this window.
The Description field in the service call contains the description and caller name as entered in the service aggregator. (In ServiceChannel, this is the name entered in the Caller field.) On the service request, the Request Contact information is associated with the Signature Location. This information populates the Caller Name, Email Address, and Phone fields on the service call.