XOi (formerly XOEye) equips field technicians with wearable technology systems, or the Vision Telepresence Client app for Android and iOS devices, that capture and share information. The technician can capture an image and/or video that is uploaded to the XOi server. After uploading in the client, the unique hyperlink is copied to the Resolution Note. After synchronizing, back office users can view the attachment to the service call. Anyone with the unique hyperlink can view and/or download the images or video. The activities on the XOi server are tagged with the call ID, appointment number, location name, and XOi user ID. The hyperlink is available for 30 days.
We have two integration setting options:
- UseXOiWorkflow - If set to True, a SEE Workflow option is added to the service appointment Completion window. Users select an Open XOi Vision hyperlink to open a browser to the XOi Vision web page where they log in and complete the XOi Workflow.
- UseXOiDeepLinking - If set to True, an XOi Workflow option and an XOi Site History option are added to the service appointment Completion window. When a user selects the XOi Workflow's Open XOi Vision link, the XOi Vision app opens. For more information on XOi Deep Linking, see XOi Deep Linking Setup.
Only one UseXOi option can be set to true. An error message displays if you attempt to set both to True.
| Setting | Description |
|---|---|
| UseXOiWorkflow | Determines if XOi Workflow is enabled. The default value is False. |
| UseXOiDeepLinking | Determines if XOi Deep Linking is enabled. The default value is False. |
| XOiClient ID | Defaults to MobileTech. Display only. |
| XOiLoginURL | Defaults to the XOi login URL. Display only. |
| XOiVisionURL | Defaults to the XOi Vision endpoint. Display only. |
| XOiPartnerID | Enter your XOi Partner ID that has been provided to you from XOi. |