XOi Deep Linking Overview

XOi Deep Linking allows users to click a link in MobileTech to open XOi's Vision app. Within the Vision app, users click a Return button to go back to MobileTech.

With XOi Deep Linking turned on, four read-only notes are attached to the service appointment.

• When the service appointment is created, three notes are automatically created and attached to the service appointment.

• • Subject: XOi Site History
    Author: xoi
    Note: xoi-vision://xxx
    Internal: True
  • Subject: XOi Workflow
    Author: xoi
    Note: xoi-vision://xxx
    Internal: True
  • Subject: XOi Resolution
    Author: xoi
    Note: Please use the following URL to view related photos/videos: https://visionshare.xxx
    Internal: False
• A video transcription note is generated after the Vision platform processes the audio. This may be hours after the appointment is completed, so this will not be included on the Call (or Appointment) Summary report.
  • Subject: XOi Video Transcription
    Author: xoi
    Note: {this is the captured notes from the techician’s final video recap transcribed to text}
    Internal: False

An example of how a technician would use deep linking within a service appointment:

1. Arrive on site.
2. In the MobileTech service appointment, select the Vision Site History Open XOi Vision hyperlink to open the Vision app to the Site History information.
3. In Vision, click return link to go back to MobileTech.
4. Begin working through tasks in MobileTech.
5. Navigate to Vision to “Capture photos” (appointment window chgs to add the notes & hyperlinks)
6. In Vision, click the return link to go back to MobileTech.
7. Continue working through tasks in MobileTech.
8. Finish work tasks.
9. Navigate to Vision for final image captures and “Create recap video”.
10. In Vision, complete the Job (service appointment).
11. In Vision, click return link to go back to MobileTech. 
12. Complete service appointment in MobileTech.