You can move a service call ID from one location record to another. This can be very helpful, especially if a service call is created for the wrong location.
If an invoice has been created for the service call, you are not able to move it. If unposted costs exist for the service call, the service call cannot be moved to another location.
- Choose Microsoft Dynamics GP > Tools > Utilities > Service Management > Move Service Call.
- Enter the Service Call ID and the new location information.
- Choose Move.