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The following features are new in Signature 2018 R3:

Service Batch Invoicing

The new Service Batch Invoicing window allows Service Management users to create and print service invoices for completed service calls without going into the Service Call window. The Service Batch Invoicing window is our new invoicing wizard. The first window in the wizard allows the user to select the service calls to be invoiced, then the second window of the wizard provides the means for the user to filter out transactions to omit from the invoicing process. The user can elect to exclude transactions by cost category and/or drill into the transactions of any service call to further tailor the transactions to be invoiced. After finalizing the transactions to be invoiced, the user will generate an edit list then create invoices in a batch. The user can print the invoices or return to page 1 of the wizard to resume invoicing additional service calls.   
When invoicing multiple service calls for a single Bill to Customer and Address, the user will have an additional ability to create a Service Invoice Summary, a new billing statement which provides the summarization of all invoiced service calls and their respective billing amounts. In order to maintain the integrity of divisional accounting and taxation at the service call level, even when combined onto a Service Invoice Summary, the service invoices are not combined into one service invoice. The Service Invoice Summary, which is a uniquely numbered document, can later be used to assist with locating and applying payment to the appropriate service invoices.     
You can print the invoices when prompted after creating the invoices or you can access the Print Service Invoice window from Microsoft Dynamics GP > Tools >Routines > Service Management > Service.

All invoices generated in this window are saved to a batch for posting purposes.  This allows a Service Management user with a limited Dynamics GP license to create and print service invoices, but it will not allow the user to post the Accounts Receivables batch.


Deprecation Note

Process Service Invoicing is being deprecated across two Signature releases: 2018 R3 and 2018 R4. We will make no changes to the base feature for this reason. Any critical defects identified in this feature will have to be handled as hot fixes, as needed. Our new Service Batch Invoicing process is replacing Process Service Invoicing.


For more information, see Service batch invoicing.

Mobile Contacts


Job Appointment Note

Job appointment notes can be created for any open job. A job appointment note can be viewed, and/or edited from within Signature, MobileTech and Schedule. During the job appointment completion process in MobileTech, a technician will be able to create a job appointment resolution note. This note will be created with Resolution as the note subject. The job appointment resolution note is included on the updated Job Completion Appointment Summary report which, when generated, can now be signed by the customer and technician before emailed from MobileTech. 

The appointment can have only one resolution note per appointment and technician. If the appointment is reassigned to a different technician, the note will be moved to the new appointment. 

For more information, see Scheduling job appointments.

Updated SSRS reports


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